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BauWatch UK – ARC (Alarm Receiving Centre) Operator
Location: Based at Doncaster DN9 3FL
You’re ambitious, entrepreneurial, and open to new opportunities? Join BauWatch to provide leading-edge security solutions that give our customers peace of mind. An innovative and fast-growing company, we are the European leader in mobile video surveillance, with operations across the Netherlands, Belgium, France, Spain, Italy, Poland, Germany, UK & Ireland.
Together, we’ll make things happen! Join us on this exciting journey!
What to Expect When You Join
When you join BauWatch, you’ll step into an environment where best-in-class services, high-tech security, intelligent data, and process improvement converge—creating a dynamic world where no day is the same. Here’s what sets us apart:
- International yet down-to-earth, entrepreneurial, and inquisitive
- Keen to learn and continuously look for opportunities to improve
- Encouraged to try new ideas and take direct responsibility to drive projects forward
- Committed to building a sustainable business and becoming a fully circular organization
- Diversity and inclusion are core values—every team member contributes, is respected, and has a voice
- We work hard but also have fun together!
About the Role
Based at BauWatch UK’s Alarm Receiving Centre (ARC) at Unit 5, Hayfield Business Park, Auckley, Doncaster DN9 3FL, our fast-growing ARC team is expanding. As an ARC Operator, you’ll work in our monitoring centre, responding to security issues and incidents using advanced systems.
Your role is critical to delivering on our brand promise—outstanding customer satisfaction and service. A customer-focused attitude is essential for this position.
Key Responsibilities
- Operate and monitor all systems within the Alarm Receiving Centre (ARC), ensuring compliance with company procedures, legislation, and Government guidance.
- Efficiently monitor all control room systems while adhering to operating procedures, legislation, and codes of practice (including BS5979, BS8418 & ISO9001:2008).
- Liaise with Police, emergency services, and staff to coordinate appropriate emergency responses in line with company protocols.
- Record all events, actions, and incidents in clear, legible, and accurate written reports.
- Provide professional telephone answering services, ensuring all inquiries are dealt with courteously and efficiently.
- Report equipment failures to maintain maximum system functionality, completing formal incident logs.
- Maintain strict information security in compliance with the Data Protection Act.
- Perform any additional duties relevant to the role.
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Job Requirements
About You
- Customer Service: Previous call centre or administrative experience is required.
- Security Clearance: Successful completion of SC (Sensitive) clearance or willingness to obtain it for this role.
- Analytical Skills: Ability to analyse incidents, determine root causes, and decide on appropriate responses and escalations.
- Technological Proficiency: Competent knowledge of Microsoft Office (Word, Excel, etc.) and operational experience with CCTV cameras. Familiarity with security industry standards.
- Quality Oriented: Commitment to maintaining high-quality service, driving improvement, and advocating for quality in the team.
- Solution-Focused: Approaches problems with a focus on efficient, effective solutions.
- Strong Interpersonal Skills & Teamwork: Demonstrates excellent communication, promotes collaborative relationships, and supports colleagues.
- Independent Work Ethic: Ability to self-manage, solve problems, and complete tasks without constant supervision.
- Customer-Centric Mindset: Prioritises customer needs and adjusts working methods accordingly.
- Flexibility: Adaptable to shifting environments, work hours, tasks, and team dynamics.
- Positive Attitude: Friendly and willing to contribute to a fast-moving team with an "all hands-on deck" mentality.
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What’s On Offer
- 24/7 Operation: Shifts include mornings, afternoons, nights, weekends, and Bank Holidays.
- Shift Pattern: 12-hour shifts, 4 days on/4 days off (00:00–24:00 hours).
- Holiday Entitlement: 25 days per year, plus statutory bank holidays.
- Competitive Rewards: Generous overtime pay and ARC shift allowance bonus.
- Pension: Royal London occupational pension scheme (company contribution: 4% ER, 5% after salary sacrifice).
- Personal Medical Insurance (PMI): Eligible after probation (6 months); covered by the company for the employee, family options available at employee cost.
- Death-in-Service Cover: Life cover of 4x annual salary.
- ** Employee Perks:**
- Discounts via Perkbox (retail & shopping discounts).
- Company-funded monthly spending points.
- Annual Social Events: Summer and Christmas parties included.
- Training & Development: Access to BW Academy for learning and professional growth.
- Employee Referral Bonus: Up to €1,000 for successful referrals.
- Employee Assistance Programme (EAP): With Legal & General (workplace support).
- Growth Opportunity: Be part of an exciting period of team expansion at BauWatch.
Diversity & Inclusion
BauWatch is an equal-opportunities employer. Your treatment and any job applicant’s treatment will be based solely on merit and qualifications, adhering to protected characteristics including age, disability, gender reassignment, marital status, pregnancy, race, religion, sex, sexual orientation, and more.
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