Education Authority Northern Ireland
Area Co-ordinator - Cleaning Service
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Cleaning Supervisor (Multi-Site)
About the Role
RESPONSIBLE TO: Cleaning Manager
JOB PURPOSE: Under the direction of the Area Cleaning Manager, plan, organise, and control the work of cleaning supervisors across a number of individual buildings to ensure service delivery meets specification within planned costs. Directly supervise 'one cleaner' buildings, e.g., libraries.
Key Areas and Main Duties
- Improve and sustain performance while encouraging all staff to identify and implement improved methods, practices, and procedures.
- Identify skill needs and assist in the implementation of training programmes.
- Advise the Cleaning Manager on the performance of all resources and propose suggestions for future changes/development.
- Establish effective working relationships with customers/clients, liaising on cleaning standards and operational issues.
- Ensure optimum staffing levels are maintained and provision of relief staff is adequate.
- Monitor staff attendance levels.
- Directly supervise small buildings where no on-site supervision is provided.
- Ensure cost-effective use of all resources.
- Monitor finished work against specifications and instigate corrective action where necessary.
- Ensure cleaning supervisors are aware of and comply with statutory Health and Safety duties.
- Advise the Cleaning Manager on personnel matters and carry out related administrative tasks.
This role is subject to periodic review. Additional duties may be assigned as appropriate for the post.
Additional Notes
In accordance with the Northern Ireland Act (1998), Section 75, the post holder must promote good relations, equality of opportunity, and comply with equality legislation.
To view the [terms and conditions for this post](click here), check applicant guidance notes, or learn about benefits of joining the Education Authority.
Person Specification
Notes to Job Applicants
Applicants must clearly demonstrate how they meet the required criteria on their application form. Failure to do so may result in exclusion from shortlisting.
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Shortlisting Process Summary:
- Essential criteria (Section 1 & 2) are critical for shortlisting/interviews.
- Desirable criteria (Section 3) may be applied to refine candidate selection, particularly in high-volume applications.
Section 1: Essential Criteria (Shortlisting Stage)
All essentials must be met clearly in your application:
| Factor | Essential Criteria | Method |
|---|---|---|
| Qualifications/Experience | Hold NVQ Level 3, BTEC National, two ‘A’ levels, or equivalent with one year’s experience in multi-site cleaning; OR two years experience in the same. | By Application Form |
| Demonstrable experience of stakeholder engagement to support operational services. | By Application Form | |
| Demonstrated skill in identifying training needs and delivering training programmes. | By Application Form | |
| Experience in managing staff, including delegation and supervision. | By Application Form | |
| Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook). | By Application Form | |
| Knowledge | Knowledge of the Education Authority’s Cleaning Service functions and the EA as a whole. | By Application Form |
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- Critical: The successful candidate must have access to a suitable vehicle, either:
- An appropriately maintained, insured vehicle for EA business, or,
- Provide sufficient alternative transport details (e.g., public transport or agreed arrangement) to effectively meet post mobility requirements.
Section 2: Essential Criteria (Interview Stage)
Criteria assessed under the EA’s Game-Changing People Model:
Skills and Abilities (Proof sought in interview)
- Proven ability to prioritise and deliver a busy workload under pressure.
- Strong analytical and interpretational skills.
- Commitment to a customer-service approach.
- Proven planning, organisation, and multitasking abilities.
- Sound interpersonal and communication skills.
Values Orientation
Demonstrate alignment with the Education Authority’s values, including equality, diversity, and child safeguarding, and commitment to ethical, evidence-based practice.
Section 3: Desirable Criteria
May apply first to ideal candidates:
| Factor | Desirable Criteria |
|---|---|
| Experience | Proven history of managing a large team of personnel. |
Important Additional Requirements
- Safeguarding: For appointments involving regulated activity, an Enhanced Disclosure of Criminal Background is required. Potential candidates will cover associated costs.
- For more details, consult: NI Direct Disclosure Policy.
Commitment to Equality
The Education Authority is an Equal Opportunities Employer, and candidates must reflect our commitment to:
Ensuring equality of opportunity for children and young people, thereby removing barriers to learning and promoting excellence in education services.
The process prioritises candidates who can demonstrate the most robust alignment with EA values.
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