Education Authority (Northern Ireland)
Area Co-ordinator - Cleaning Service
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Area Co-ordinator - Cleaning Service
Job Description: Cleaning Supervisor
NOTES TO JOB APPLICANTS
To secure shortlisting, you must clearly demonstrate, under each question in your application, how and to what extent you meet the essential and desirable criteria. Failure to do so may result in exclusion.
- Essential criteria: Measured at shortlisting via your application.
- Desirable criteria: May be applied at shortlisting if high volume of applicants. These will be applied in the order listed.
Further details in the table below:
| Stage | Criteria Measured From |
|---|---|
| Shortlisting | Essential (Section 1) |
| Interview | Essential (Section 2) |
Section 1 – Essential Criteria
(Shortlisting by application form)
Experience
Hold one of the following combinations:
- NVQ Level 3 in Cleaning Operations, BTEC National qualification, or two A Levels/equivalent plus 1 year’s demonstrable experience in delivering a multi-site cleaning service (or similar operational service); or
- 2 years’ demonstrable experience delivering a multi-site cleaning or similar operational service.
Demonstrable experience in:
- Engaging diverse stakeholders to ensure a customer-centric operational service.
- Identifying training needs and delivering training programmes.
- Managing staff engagement processes and personnel oversight.
- Operating computer software: Microsoft Word, Excel, PowerPoint and Outlook.
Mandatory Mobility Requirement:
- Have access to a suitably maintained and insured vehicle for Education Authority duties OR provide sufficient proof (on application) to satisfy the employer that an alternative reliable transport solution meets post requirements.
Knowledge
Familiarity with the functions of the Education Authority’s (EA’s) Cleaning Service and the EA as a whole.
Section 2 – Essential Abilities (Measured at Interviews)
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In line with the EA’s Game Changing People Model, demonstrate:
Abilities
- Workload prioritisation: Ability to deliver under pressure in a busy environment.
- Data literacy: Proven abilities in analysing and interpreting information.
- Customer focus: Commitment to a customer-service orientated approach.
- Organisation & planning: Strong planning, organisational skills and ability to meet deadlines amidst work under pressure.
- Communication: Sound interpersonal and written communication skills.
Values Orientation
Provide clear evidence of how your personal values and work approach align with the EA’s ethos and core values. Refer here for details: EA Values Lesicht.
Section 3 – Desirable Criteria (Shortlisted applications)
Experience
- Team management: Evidence of previously management or leadership of a large team (staff level).
EA Value Alignment
Your application should highlight a commitment to:
- Equality and diversity: Demonstrating removal of barriers to service provision and ensuring equal access to high-quality education.
- Excellence in service delivery: Evidence of practical ways of achieving top-tier services for children and young people.
Criminal Background Disclosure
The Safeguarding Vulnerable Groups (Northern Ireland) Order 2007 defines this role as involving “regulated activity” if it includes working directly with children or in specific facilities.
- Pre-employment requirement: Enhanced Police Disclosure certificate may be requested if employment is offered.
- Cost: Incumbent will cover the cost of such a disclosure. Payment instructions will be shared after offer.
— For guidance on Regulated Activity visit: NI Direct / Department of Justice.
Responsible To: Cleaning Manager
Job Purpose
Supervise cleaning staff across multiple sites for a contract operator, ensuring services meet agreed quality standards and are delivered cost-effectively. Directly oversee smaller sites (e.g., libraries) and collaborate with stakeholders for customer-led improvements.
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Key Areas & Duties
Performance & Staff Development
- Continuously improve performance and engage staff in identifying cost-saving or process-improvement techniques.
- Identify training gaps and jointly implement programs with HR/lower management.
Operational Oversight
- Associate with the Cleaning Manager to provide resource performance reviews and suggest developmental changes.
- Manage customer/client relationships, ensuring alignment on cleaning standards and operational expectations.
- Maintain optimal staffing levels and adequate relief arrangements; monitor absenteeism trends.
- Directly supervise staff in sites lacking supervision services (e.g., single-cleaner libraries).
Compliance & Quality Assurance
- Oversee cost efficiency of resources (staff, materials).
- Monitor finished work against standards for amenability and compliance—initiating corrective action where needed.
- Ensure staff understand and comply with statutory Health and Safety regulations.
Administrative Support
- Provide support to the Cleaning Manager on personnel and operational issues.
- Assist with related administrative tasks.
Flexibility Note
This specification is a guideline to duties and will be periodically reviewed based on evolving workplace needs. Employment may involve complementary duties of equal value.
Team Spirit
In accordance with Section 75 of the Northern Ireland Act (1998), promote equality, good relations, and diversity at all times within the workplace.
To consult the Conditions of Employment for this post, click here.
Contact equal opportunities
The EA applies the principles of equal opportunities and diversity.
(Terms end here)
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