Kew Green Hotels
Area General Manager
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We're looking for an ambitious Area General Manager to support our Regional General Manager across a portfolio of hotels throughout East Anglia and the South East.
This isn't a traditional multi-site role with a fixed portfolio. Instead, you'll oversee a flexible group of three to four hotels, stepping in where your leadership will make the biggest impact. Whether that's supporting a newly appointed Hotel Manager, driving performance improvements, leading change, or strengthening operational capability, you'll be trusted to deliver results where they're needed most.
Alongside operational leadership, you'll work on regional projects, contribute to wider business initiatives and develop the strategic skills needed to prepare you for your next career move. If you're someone who enjoys solving problems, developing leaders and making good hotels even better, we'd love to hear from you.
This role reports to the Regional General Manager.
About the Role
You'll partner with Hotel Managers to build high-performing hotels that consistently deliver outstanding guest experiences, commercial success and operational excellence.
Key responsibilities include:
- Coaching, developing and supporting Hotel Managers to strengthen leadership capability and deliver outstanding results.
- Improving commercial performance through effective revenue management, cost control and performance planning.
- Driving consistency across your portfolio, ensuring brand standards, compliance and operational excellence are maintained.
- Using performance data, guest feedback and business insight to identify opportunities and implement meaningful improvements.
- Leading change, supporting hotel openings, transitions and improvement projects where required.
- Building strong relationships with central support teams, owners and stakeholders to achieve shared business objectives.
- Acting as a trusted deputy to the Regional General Manager, contributing to regional strategy and wider business initiatives.
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About You
You're an experienced hotel leader who knows how to get the very best from both people and performance.
You bring a calm, pragmatic approach, enjoy developing others and aren't afraid to roll your sleeves up when a hotel needs support. Commercially astute and operationally credible, you're equally comfortable coaching a first-time Hotel Manager as you are presenting performance plans to senior stakeholders.
We're looking for someone who brings:
- Proven success as a multi-site General Manager or within a large, complex hotel operation.
- Exceptional leadership skills, with a passion for developing future General Managers.
- Strong commercial awareness, with experience improving financial performance and operational efficiency.
- A thorough understanding of branded hotel operations, guest satisfaction and quality standards.
- The ability to analyse business performance and translate insight into action.
- Excellent communication and stakeholder management skills, building credibility at every level.
- Resilience, adaptability and a solutions-focused mindset in a fast-moving environment.
Key Requirements
This role requires a DBS check, if successful and offered the position. This role requires the successful candidate to hold (or obtain) a personal licence and the post holder may be required to act as a Designated Premises Supervisor (DPS).
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Benefits
Our rewards package includes:
- Car Allowance
- Access to employee rates, offering huge discounts on hotel stays around the globe!
- Attractive discounts across a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support through our Employee Assistance Programme.
- Career development through fully funded apprenticeships and our internal development programme.
Next Steps
A member of our recruitment team will be in touch to arrange a 15-minute phone conversation with shortlisted candidates. This will be an opportunity to learn more about the role and for us to understand your experience in more detail. If successful at this stage, you will be invited to meet with the Regional General Manager.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we've found the right person.
At Kew Green Hotels, we're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com – we're here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands. We're a people-driven business that's passionate about performance, guest experience, and creating hotels and teams that make us proud.
Learn more about who we are and what drives us at www.kewgreenhotels.com.
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