City Facilities Management Holdings Ltd
Area Maintenance Manager (Retail FM)
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Job Title: Area Maintenance Manager (Retail FM)
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Location: North Scotland and Edinburgh
Contract Type: Permanent
Working Hours: 40 Hours Per Week (On Call 1 in 7 cover, incl weekends)
Salary: £54,621.00 (circa, depending on experience) + Car / Car Allowance of £5,700 + Annual Bonus!
We have an exciting opportunity for an experienced Area Maintenance Manager to join our team, working with one of our major UK retail clients.
In this role, you will lead a mobile technical team, ensuring the effective delivery of Planned Preventative Maintenance (PPM) and Reactive Maintenance services. A key part of this position is fostering strong client relationships, maintaining excellent communication, and ensuring our service consistently meets expectations.
You will be responsible for managing both your technicians and client interactions, ensuring a customer-focused approach that builds trust and long-term partnerships. Service delivery must align with all legislative and regulatory standards, as well as agreed service levels.
Additionally, you will oversee a schedule of compliance audits, taking prompt corrective action where necessary. Driving continuous improvement, supporting training, and enhancing operational processes will also be integral to your success in this role.
If you are passionate about delivering exceptional service, building strong relationships, and leading a high-performing team, we’d love to hear from you!
Key Responsibilities
- Deliver Outstanding Customer Service: Ensure all sites are fully covered 24/7, 365 days a year, to provide both reactive and planned maintenance, maintaining high service levels that meet client expectations.
- Client-Focused Performance Management: Monitor and address any underperformance against KPIs, ensuring corrective action plans are in place to drive continuous improvement and enhance client satisfaction.
- Technical Support & Team Development: Provide expert guidance, coaching, and support to the mobile engineering team, ensuring they are equipped to deliver high-quality service to clients.
- Resource Management for Service Excellence: Ensure all necessary tools and equipment are available so that maintenance work can be carried out efficiently, minimizing disruptions for the client.
- Collaborative Support & Leadership: Assist the Divisional Operations Manager with technical, personnel, and FM process issues, ensuring seamless service delivery that aligns with client needs.
- Operational Continuity: Provide cover for the Divisional Operations Manager when required, ensuring consistency in service and client communication during absences, holidays, or meetings.
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Financial Responsibility
As an Area Maintenance Manager, you will play a critical role in budget control and cost management, ensuring that all financial decisions align with business objectives while delivering high-quality service to our clients. Your key responsibilities include:
- Effective Budget Management: Oversee all expenditure across your allocated area, ensuring strict cost control within agreed site budgets.
- Financial Accountability: Ensure all spending approvals comply with designated levels of spend authority, maintaining transparency and financial discipline.
- Driving Business Growth: Identify and implement cost-effective business development opportunities within budget, enhancing service offerings for the customer.
- Strategic Planning & Investment: Collaborate with the customer and designated managers to support the development of capital plans and projects, ensuring financial efficiency and long-term value.
This role requires a commercially aware leader who can balance cost control with service excellence, ensuring both financial sustainability and customer satisfaction.
People Responsibility
As an Area Maintenance Manager, you will lead from the front, setting clear standards and expectations for your team. You will be responsible for the direct line management of all Mobile maintenance teams, ensuring they are fully equipped to deliver outstanding service. Your key responsibilities include:
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- Building a High-Performing Team: Leading recruitment and induction processes to ensure the right talent is brought into the team.
- Developing & Coaching: Providing ongoing training, development, and appraisals to help technicians reach their full potential while aligning with company processes.
- Ensuring Compliance & Competency: Regularly reviewing legal training requirements and ensuring all team members are validated and up to date with industry and company standards.
- Setting the Standard for Performance: Holding technicians accountable for delivering all aspects of their roles, ensuring high-quality service and professionalism.
- Upholding Conduct & Capability: Managing team conduct and performance effectively, applying disciplinary procedures where necessary in line with company policies.
- Managing Attendance Fairly & Consistently: Monitoring absence within the team, ensuring return-to-work interviews are conducted and any support needed is provided.
This role requires a proactive leader who leads by example, maintains high standards, and fosters a culture of excellence and accountability.
The Ideal Candidate
- Flexible to be available / on call out of hours
- Full driving license.
What We Offer
At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives. From exclusive perks to valuable rewards, we’re committed to ensuring our team feels valued, motivated, and empowered. Our benefits include:
- 33 Days Holiday (Inc. Bank Holidays)
- Private Pension
- HealthShield Cashback Plan - Reclaim part of your dental/optical costs.
- OneCity – Employee Discount Platform
- Employee Value Awards up to the value of £250
- Access to Costco Personal Membership Subscription
- Mental and Physical Health Services (Wisdom, Thrive, SkinVision)
- Electric Car Scheme (Criteria Applies)
- First Bus Commuter Club – Discounted Bus Travel
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