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Area Manager
About VIVO
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. We are driven by experience and innovation, with a customer-first ethos.
**The Role: Area Manager – Permanent, Full-Time
Location: Overview of Plymouth, covering Helston, Warminster, Plymouth, Chivenor and Ilchester Salary: Competitive benefits package including company car/allowance, pension contributions, life assurance, private medical cover, and more
The Opportunity
We are looking for an experienced and proactive Area Manager to lead the delivery of high-quality repairs, maintenance, and property services across a designated operational area. This key operational leadership role represents a lifelong commitment to customer excellence, performance leadership, and high standards of service delivery.
Key Responsibilities:
- Operational Leadership: Oversee day-to-day performance across reactive repairs, planned works, grounds maintenance, and property services to ensure compliance, safety, and efficiency.
- Performance Management: Drive performance targets, resource allocation, and commercial excellence while maintaining adherence to health, safety, and compliance standards.
- Team & Stakeholder Engagement: collaborate with internal teams, customers, supply chain partners, and stakeholders to provide leadership, direction, and support for high-standard service delivery.
- Contractor & Supplier Oversight: Manage specialist contractors and suppliers to ensure value for money, quality standards, and agreed service levels.
- Service Continuity: Coordinate reactive repairs, planned maintenance, and out-of-hours support to ensure service continuity with appropriate resource allocation.
- Data-Driven Improvement: Leverage performance monitoring, trend analysis, and insights to identify opportunities, resolve issues, and enhance service delivery.
- Financial Stewardship: Manage budgets, spend monitoring, and financial risk mitigation while supporting continuous improvement initiatives across the service area.
- Team Leadership: Develop a high-performing culture through clear objectives, regular feedback, and professional development, while fostering wellbeing and accountability.
- **Customer Relations:**Manage complex repairs with clear communication to customers and stakeholdersa, building long-term relationships for collaborative success.
- Regulatory Compliance: Undertake training to become a Responsible Person for Legionella and asbestos compliance in support of safe property management.
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**Work Arrangement:**two flexible sites：（High Wycombe or Brize Norton）Hybrid working option available post-probation.
Key Requirements
- Leadership & Experience: Proven background in repairs, maintenance, property, facilities management, or related customer-focused roles.
- Team & Contractor Management: Demonstrated ability to Lead teams, manage contractors, and drive performance while balancing customer expectations and commercial needs.
- Communication & Relationship Building: Confident, persuasive communicator who establishes strong relationships internally and externally to influence stakeholders collaboratively.
- Commercial Acumen & Analytics: Skilled in budget management, performance analysis, and data-driven decision-making within fast-paced environments.
- Safety & Quality Champion: Stewardship of health, safety, and continuous improvement underpinned by a motivational, trust-based culture.
- Agile Problem-Solving: Proactive, solutions-focused, and flexible with a commitment to delivering excellence for hard-to-reach audiences.
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What We Offer
- 6% matched pension contribution
- 25 days annual leave
- Performance-based bonus
- Company car/car allowance or flexible arrangement
- Life assurance (2x annual salary)
- Private medical cover (self + partner)
- Career progression opportunities within VIVO Defence Services
VIVO Practices: at Serco and EQUANS. By applying for this role, your CV may be shared between VIVO Defence Services, Serco and EQUANS.
Working with Us
Our commitment is to build a diverse, Diversity & Inclusion culture ensuring reasonable adjustments throughout recruitment and employment processes. We proudly support Slide, DEII, flexibility discussions, and are a Disability Confident Leader.
Ready to make a difference? Apply now and help us Deliver Excellence for Military Families.
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