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Area Manager – Facilities & Property Services
Job Req ID: 310845
About VIVO
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. We combine experience and innovation to drive improvements—putting Customers and Families First at the heart of everything we do.
With 4 core values—open, caring, agile and collaborative—we deliver reactive repairs and major projects safely and on time.
Role Overview
Location: Plymouth, Devon (covering Helston, Warminster, Plymouth, Chivenor and Ilchester)
Contract Type: Full-time, permanent
Salary & Benefits:
- Competitive salary
- Company car/car allowance
- 6% employee matched pension contribution
- 25 days annual leave
- Bonus, life assurance (2x annual salary), and private medical cover
- Hybrid working available after probation
Key Responsibilities:
Operational Leadership & Service Delivery
- Lead high-quality repairs, maintenance and property services across a defined area.
- Ensure safety, efficiency and contractual compliance in reactive repairs, planned works, and out-of-hours services.
- Monitor performance targets and resource allocation to maintain continuity.
- Drive continuous improvement by analysing trends, resolving issues and enhancing service delivery through data-driven insights.
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Financial & Commercial Management
- Manage delegated budgets, monitor spend and mitigate risks or financial opportunities.
- Ensure value for money from suppliers and contractors while maintaining quality standards and service levels.
Team Leadership & Development
- Lead and develop a high-performing team with a culture of ownership, accountability and collaboration.
- Set clear objectives, conduct regular performance reviews and provide constructive feedback.
- Support wellbeing and professional development.
Stakeholder & Customer Relations
- Manage complex repairs with clear, timely communication to customers and stakeholders.
- Build strong relationships with customers, suppliers and partners to deliver collaborative and effective services.
Compliance & Training
- Upskill to become a Responsible Person for health and safety (e.g., Legionella, asbestos) compliance.
- Ensure ongoing safe management of property assets.
Work Arrangement
- Work from either the High Wycombe or Brize Norton site (closest to you).
- Hybrid working available post-probation.
About You – Key Requirements
Experience & Skills
- Proven experience in repairs, maintenance, property services, or facilities management in a customer-focused environment.
- Strong background in leading operational teams, contractors and service delivery.
- Ability to balance operational priorities, customer expectations and commercial requirements.
- Expertise in budget management, performance analysis and using data for decision-making.
- Confident communicator with experience building trust and influence across stakeholders.
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Soft Skills
- Organised, commercially aware and adaptable in a fast-paced environment.
- Passionate about safety, quality and continuous improvement.
- Cultivates a culture of motivation, accountability and collaboration.
Benefits Overview
- 6% employee matched pension contribution
- 25 days annual leave
- Bonus, company car/car allowance, life assurance (2x salary) and private medical cover
Equality, Diversity & Inclusion
VIVO is committed to building a diverse and inclusive organisation. Adjustments will be made to support candidates, and we actively encourage applications from underrepresented groups.
Note: This role is a joint venture between Serco and EQUANS. Your CV may be shared between VIVO Defence Services, Serco and EQUANS during recruitment. As a Disability Confident Leader, we prioritise inclusivity and fair opportunities.
Note: Job requirements reflect British English spelling.
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