Sidekick Group Ltd | Certified B Corp
Area Manager
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JOB TITLE: AREA MANAGER
DEPARTMENT: OPERATIONS
REPORTS TO: OPERATIONS MANAGER
LOCATION: SIDEKICK GROUP OFFICES, SQB, 2nd Floor, 77 Marsh Wall, E14 9SH (with travel to assigned client sites as necessary)
SALARY: £46,000
ABOUT US
We’re Sidekick Group – the UK's fastest growing facilities management company and one of the Sunday Times 100 Fastest Growing Companies in the UK.
We provide our clients with a competitive advantage through operational excellence, technology and innovation, organizing ourselves around people and data to create work environments that optimize productivity, team spirit and wellbeing. Our mission is to foster and maintain work environments that have the greatest positive impact on our clients’ business, people and communities, and the planet we all share.
We’re a purpose-led, community minded and people-centric business and a certified B-Corp – a young company shaking up an old industry through our determination not only to grow but grow in the right way.
PURPOSE OF ROLE
As Area Manager, you’ll lead a group of sites and overseeing the day-to-day cleaning operations (Housekeeping and Out of Hours), leading and supervising a team of Operatives, and managing all aspects of people management, including recruitment, scheduling, training, and performance, while ensuring the consistent delivery of high quality, professional cleaning services and maintaining strong standards of performance and conduct across multiple sites.
The position brings together operational leadership, workforce management, and customer engagement, alongside a strong focus on insight-driven improvement. You will ensure consistently high service standards across all assigned locations while acting as a key point of contact for client communications, escalations, and operational performance insights.
The role is both strategic and hands-on, requiring a people-focused and resilient approach, strong leadership, and excellent organizational skills. You will be expected to effectively manage multi-site teams, schedules, and budgets, while using customer feedback and operational data to drive continuous service improvements. A flexible, practical, and solutions-oriented mindset is essential to navigate the day-to-day challenges of people management and resourcing.
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DUTIES AND RESPONSIBILITIES
Operations
- Full responsibility for the day-to-day management of Housekeeping and Out of Hours teams across assigned client sites
- Preparing and managing rotas, schedules and staffing plans to ensure all sites are appropriately resourced
- Ensuring teams consistently follow cleaning specifications, health & safety requirements, and presentation standards
- Coordinating site access, equipment, materials and operational readiness
- Supporting new site mobilisations and service transitions
- Promoting a strong, collaborative working relationship between Housekeeping and Out of Hours teams
Customer Communications & Experience
- Acting as a first point of contact for operational client communications and escalations
- Day-to-day management of customer service channels (including Freshservice), ensuring timely and professional responses in line with SLAs
- Reporting customer issues, risks and recurring themes to Key Account Leads and Operations leadership
- Analysing customer feedback, complaint data and service trends to identify improvements and opportunities
- Producing clear insights, recommendations and action plans to enhance the overall customer journey and client retention
Training & Standards
- Ensuring full compliance with health, safety and environmental standards across all sites
- Delivering and overseeing ongoing operational and customer service training
- Ensuring all team members complete required UHUB, EHS and internal training modules
- Conducting regular site inspections and internal audits, maintaining audit scores of 85%+
- Implementing corrective actions following failed audits or service concerns within agreed timeframes
- Developing and maintaining operational procedures, site documentation and H&S records
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People Management (HR)
- Recruiting, onboarding and training operatives in line with business needs
- Managing day-to-day performance, attendance and conduct issues proactively
- Supporting employee engagement, wellbeing and inclusive team culture
- Managing disciplinary, grievance or sensitive people matters with HR support as appropriate
- Supporting internal communications and engagement initiatives
Payroll, Budget & Resource Control
- Reviewing and approving timesheets to ensure accuracy and timely payroll processing
- Managing labour hours and P&L against agreed budgets per site
- Monitoring overtime usage in line with approval processes
- Managing inventory, consumables, laundry services and equipment efficiently
- Ensuring operational delivery remains within agreed financial controls
Sustainability & Continuous Improvement
- Supporting Sidekick’s sustainability commitments (B Corp, ISO 9001 & ISO 14001)
- Ensuring teams understand and apply sustainable cleaning practices
- Supporting rollout of new products, systems and operational initiatives
- Contributing to wider business initiatives, including service development and continuous improvement projects
Skills & Behaviours
- Strong operational and people management experience within facilities management or cleaning services
- Excellent communication skills, both written and verbal
- Customer-focused with strong complaint resolution and relationship management capability
- Highly organized with strong planning, prioritization and problem-solving skills
- Confident managing multi-site operations, budgets and competing priorities
- Data-aware and able to turn insights into practical operational improvements
- Resilient, adaptable and able to lead calmly in fast-paced or high-pressure situations
- Strong working knowledge of health & safety compliance (IOSH or equivalent desirable)
- Collaborative team player with the ability to lead by example
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