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Mitie

Area Manager

Northern Ireland
Posted 3 days ago
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Area Manager

Team Lead – Facilities Operations

Location: Northern Ireland

Contract: Permanent Full Time


About Mitie Ireland

Mitie Ireland is a leading facilities management, consultancy, and professional services company, offering specialist services including:

  • Technical services
  • Security
  • Cleaning & industrial cleaning
  • Energy and sustainability
  • Professional consultancy

Through our expertise, we help clients increase efficiencies, reduce costs, enhance sustainability, and improve performance across public and private sectors.

Recognition for our work includes:

  • ‘Client and Service Provider’, ‘Best People Development’, and ‘Excellence in Health & Safety’ awards (Facilities Management Awards 2025)
  • Facilities Management Company of the Year (Chambers Ireland in Business Awards 2024)
  • IBEC Keep Well Mark (ongoing 2021–2025) for commitment to employee wellbeing
  • Named among Ireland’s Top 100 Employers for Wellbeing

We celebrate our diverse workforce, foster talent development, and promote employee wellbeing through recognition schemes, learning opportunities, and personalised development plans.

We are Mitie, the future of high-performing places.


Key Responsibilities

Day-to-Day Operations

  • Manage cleaning operatives on client sites, providing daily oversight.
  • Regular site visits to audit delivery, quality management systems (QMS), and health & safety (H&S).
  • Budget control: Monitor cost variances, create purchase orders, and approve invoices for payment.

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Client & Supplier Relations

  • Regular interaction with suppliers, as well as signing off supplier invoices for payment.
  • Ensure strong customer support aligned with contract service-level agreements (SLA).
  • Mobilise contract wins, starting from TUPE transitions to steady-state operations.

Team Leadership

  • Motivate and manage on-site staff, including providing training, supervision, and replacement cover when needed.
  • Conduct training needs assessments and allocate staff accordingly.
  • Support business development, including client surveys, pricing discussions, and prospective meetings.

Performance & HR Support

  • Performance management of assigned team members.
  • Follow disciplinary and grievance procedures in consultation with HR.
  • Recruit new hires (including reviewing applications, conducting interviews, and onboarding).

Health & Safety Compliance

  • Ensure a safe working environment on client sites.
  • Collaborate with clients on onsite health & safety matters.
  • Conduct regular "Toolbox" talks with staff.

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About You

Key Requirements

  • Previous experience in facilities management or a related industry required.
  • 2+ years of demonstrated team management, with proven people leadership skills.
  • Interest in working with outsourced soft services and commercial awareness.
  • Budget management and resource planning experience.
  • Strong communication and organisational skills for a demanding environment.

Company Benefits

  • 25 days annual leave
  • Company vehicle & fuel card
  • Free virtual GP service
  • Employee Assistance Programme (EAP)
  • Mi Recognition (£25–£250 rewards for exceptional performance)
  • Talent Referral Scheme (£100–£3000 referral payments)
  • Long-service awards (£50–£300)
  • Mi Deals (exclusive discounts at high-street stores)
  • Save as you Earn Scheme (purchase Mitie shares at a discount)
  • Educational support & access to 200+ learning courses

Important Notes

  • This job description outlines the role’s scope and responsibilities but may evolve with business needs or agreement with the postholder.
  • Mitie is committed to equality of opportunity and embraces diversity, equity, and inclusion in all policies and practices.
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Skills

Facilities Management
Team Management
Customer Support
Budget Management
Resource Planning
Communication Skills
Organizational Skills
Performance Management
Health and Safety
Training and Development
Disciplinary Management
Grievance Management
Supplier Management
Contract Mobilization
Auditing
Client Relations

Location

Northern Ireland, United Kingdom

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