Amazon
Area Manager, Central Operations - 1 year Fixed Term Contract
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1 Year Fix Term Contract Opportunity: Shift Manager – AMZL Central Operations
Key Information
This is a 1-year fix term contract role.
About the Role
Join an innovative team at Amazon and play a pivotal role in shaping the future of customer experience. We are seeking a creative leader with a passion for problem-solving, innovation, and delivering world-class customer experiences. As the Central Operations Shift Manager, you will manage daily headcount planning, lead operations in a fast-paced environment, and drive continuous improvement across delivery stations.
This role is responsible for ensuring last-mile delivery excellence, optimising workflows, maintaining standard operating procedures (SOPs), and meeting key performance indicators (KPIs). The position demands analytical skills, team leadership, and a strong commitment to customer-centric problem-solving.
This role sits amongst the EU Customer Research and Insights (CRS) organisation and is part of EU Central Operations.
Core Responsibilities
The Shift Manager – AMZL Central Operations will:
Operational Leadership
- Oversee daily headcount planning for delivery stations.
- Lead a team of up to 10 associates, serving as the primary escalation point for team issues.
- Execute effectively in a high-speed, high-pressure environment, ensuring seamless operation.
- Coordinate inter-departmental partners (e.g., Area/Ops Managers, logistics teams).
Performance & Compliance
- Drive continuous process improvement by analysing cost, customer, and delivery partner outcomes.
- Develop data-driven strategies to optimise operations despite technical limitations.
- Monitor and enforce SOP compliance while escalating SLAs response time deviations.
- Ensure adherence to daily workflow metrics and update processes as needed.
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Team Development & Collaboration
- Train, mentor, and allocate labour to associates, including managing vacations/coverage.
- Lead weekly schedules and regular updates on team performance to management.
- Identify and address safety hazards within the shift and participate in safety initiatives.
Key Accountabilities
- Ensure cost-efficient, high-quality last-mile delivery experience. Solve systemic challenges that impact delivery partner and customer outcomes.
- Maintain direct insight into shift operations and refine workflows accordingly.
- Identify and implement scalable, "scrappy" solutions to critical technical limitations.
- Drive retrospectives and continuously refine operations with peer teams.
Key Responsibilities (Summary)
- Use quantitative data to drive business results and improve customer/partner delivery.
- Operate with decision agility in a rapidly evolving environment.
- Develop KPI-tied processes and review/update SOPs regularly.
- Ensure team-driven performance while pushing individual accountability.
- Promote a culture of innovation in daily operations.
A Day in This Role
- Manage and improve EU Central Operations delivery station workflows.
- Act as the main compliance contact for team performance and third-party metrics alignment.
- Monitor and steer operational forecasting and resource planning.
- Work with proj partners in planning and outcomes.
Qualifications
BASIC QUALIFICATIONS
Applicants must meet all of the following criteria:
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- Experience in analytical problem-solving—Awareness of root causes for process gaps, technical issues, or growth indicators.
- Bachelor’s degree or higher (Engineering, Operations, Business Administration, or closely related).
- Project ownership skills— Ability to define timelines and execute independently.
- Proficiency in English (written and verbal) for all communication levels within the organisation.
- Strength in Excel at an advanced level, including:
- Pivot tables, macros, VBA, index/match, vlookup, data linking.
- Experience in planning, performance tracking, and process improvement.
- Customer-centric mindset with passion for exceptional service delivery.
- Flexibility to work weekends/nights/holidays, accommodating varied shift needs.
PREFERRED QUALIFICATIONS
This role especially welcomes candidates with one or more of the following:
- Prior experience as operations or logistics team lead (teams of 10+ preferred).
- Expertise in source-to-settle optimisation, forecast analytics, or scaling systemic changes.
- Experience in connecting data to operational KPIs or team targets.
- Strong background in communication, coaching, and balancing team dynamics.
Company Commitment
Amazon is committed to equity and inclusion. Well-being, diversity, and innovation are central to our mission. Whether you’re solving delivery-focused challenges or policy execution—each role at Amazon shapes the future of e-commerce and delivery excellence.
** explore more at Amazon Careers or Across Amazon Public Brand Guidelines**
Host your application by end of day (TBC).
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