Area Profit Protection Manager

JD Group

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Purpose

• To maximise profitability in the business by protecting all company assets which includes personnel, buildings, stock, and costs.
• To ensure all core department values are upheld by all personnel within the team.

Responsible To

• Territory Profit Protection Manager

Key Responsibilities

• To maintain a highly visible role in your designated area.
• To manage and support a team of Zone Profit Protection Managers in achieving the department’s mission
• To ensure Stock Audits are conducted in line with company procedure and attend audits on the request of the Territory Profit Protection Manager.
• To ensure all stock losses within your territory are understood, reviewed and investigated. Store stock losses in excess of their prescribed limits need to be thoroughly investigated and actions taken in order to control losses moving forward.
• To investigate incidents of suspected or alleged internal dishonesty bring them to a satisfactory conclusion.
• To contact branches prior to an audit to ensure instructions for preparation are understood and followed.
• To issue training and guidance to the manager in charge of the audit to ensure it is completed accurately and timely.
• To conduct on site investigations into the audit result with the aid of the on-site administration available.
• To carry out branch closure duties, as and when required.
• To maintain an up to date knowledge of company CCTV systems and how to operate it.
• To conduct Security Compliance Checklists regularly and provide feedback to the managers with an emphasis on how compliance correlates to loss.
• To investigate incidents of suspected or alleged internal dishonesty bring them to a satisfactory conclusion.
• To support and train managers and other store personnel on security related issues and give training and guidance as necessary.
• To ensure the adequate protection of company property which includes buildings and stock and make any recommendations considered appropriate to the Company.
• To maintain an up to date knowledge of relative Criminal Law and HR guidelines and procedures to ensure accuracy and efficiency in role.
• To ensure Profit Protection related branch administration is properly completed and filed in the stores.
• To ensure stores are compliant with Company Procedures and ensure feedback is given where necessary.
• To attend courts or tribunals as required and prepare written statements and reports as necessary.
• Advise; assist, support and direct the Zone Profit Protection Managers in order to achieve their individual Stock Loss Targets.
• To attend incidents of burglary as requested be the Group / Territory Profit Protection Manager. Thorough investigations must be conducted and recommendations made to deter repeat occurrences.
• To ensure incidents of workplace violence are attended as soon as is practicable within 24 hours after the incident. To ensure appropriate advice is given to the staff involved and efforts are made to detect the offenders responsible.
• To both install and assist with the installation of covert/overt CCTV systems as required.
• To ensure all security related equipment supplied to yourself and to stores are carefully maintained and utilised to the full.
• To prioritise workload, ensuring that all reports and investigations are completed within the deadlines set.
• To liaise with outside Investigation Agencies including the Police as necessary.
• To ensure Crime Partnerships, BIDs and shared security services are utilised and deliver value for money.
• To operate total discretion and confidentiality in respect of all duties performed and information gained during the course of your employment.
• To promote a healthy workplace culture and a culture of being open to change.
• To complete any other ad hoc tasks as set by the Group / Territory Profit Protection Manager.