Birmingham City Council
Area Senior Service Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Area Senior Service Manager
Area Senior Service Manager
Permanent | Grade 6 | £54,495–£64,811 (consultation grade · subject to formal evaluation)
Contract: 36.5 hours per week
Additional Requirements:
- Sponsorship unavailable for visa holders. Applicant must have indefinite leave to remain or alternative right to work in the UK without employer sponsorship.
- Enhanced DBS check required (for Adults and Children).
- Must attend evening/weekend meetings and respond to emergencies outside standard working hours.
- Full driving licence and access to a vehicle essential.
About the Role
Join Birmingham City Council’s Housing Management Service as an Area Senior Service Manager—a leadership position shaping high-quality neighbourhood services across the city.
Reporting to the Head of Locality Services, you’ll lead multidisciplinary teams to deliver resident-focused housing solutions, drive improvements, and align services with local priorities. This role aligns strategic vision with operational delivery, ensuring positive outcomes for thousands of tenants and communities.
Key Responsibilities:
- Lead and inspire large, diverse teams to achieve performance targets and enhance housing services.
- Develop and execute locality business plans, neighbourhood strategies, and service priorities tailored to resident needs.
- Foster strong partnerships with residents, community groups, elected members, and stakeholders to drive local improvement.
- Substantially oversee:
- Estate inspections and maintenance
- Service contract management
- Tenancy and caretaking operations
- Utilise performance data, resident feedback, and customer insights to optimise service delivery and uncover opportunities.
- Manage budgets, resources, and competing demands to ensure cost-effectiveness and high service standards.
- Facilitate change management and cross-service collaboration to deliver strategic objectives.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
We’re seeking a visibly engaged, evidence-driven leader with proven expertise in housing management, team leadership, and operational improvement.
You Will Bring:
- Substantial leadership experience managing large, varied teams in housing services or customer-facing environments.
- Deep knowledge of housing legislation and best practice.
- Ability to design and deliver neighbourhood initiatives that enhance local services and community wellbeing.
- A data-driven approach, applying insights to refine service performance.
- Exceptional stakeholder management skills—capable of influencing senior leaders, engaging trustees, and collaborating with delivery partners.
- Proven effectiveness in budget management, resource allocation, and balancing priorities under pressure.
- Demonstrated ability to navigate change while maintaining service quality and trust.
Why Join Birmingham City Council?
This is a defining opportunity to shape Birmingham’s housing sector and make a tangible difference in residents’ lives.
Benefits and Opportunities:
- Influence strategic housing direction for a city of over a million residents.
- Lead teams and introduce innovative improvements across diverse wards.
- Collaborate with passionate colleagues dedicated to public service excellence.
- Engage in:
- Professional development programmes
- Leadership training
- Council-wide transformation efforts
- Enjoy:
- Flexible working arrangements
- Strong commitment to equality, diversity, and inclusion
- Support LMN groups, vulnerable residents, and underrepresented communities with a role under positive action principles.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Professional Growth: A long-term career path in public sector leadership within one of the UK’s largest local authorities.
Key Considerations
- Working Hours:
- Core 36.5 hours/week, including on-call duties for emergency responses.
- Conditions:
- Access to vehicle mandatory—personal transport required.
- Urgent evening/weekend engagements may apply whilst on-duty.
- Pre-requisites:
- Full UK driving licence with no penalty points for the duration of employment.
Employment Conditions:
- Disclosure & Barring Service (DBS) check (Adults and Children Clearance) will be processed.
- Proof of right to work in the UK is essential prior to offer confirmation.
Application Process
- CV Requirement:
- An up-to-date CV is mandatory for shortlisting. Applications without this attachment cannot be considered.
Positive Action Statement: Birmingham City Council recognises the need to counterbalance systemic underrepresentation within specific roles. Where evidence indicates eligible groups are underrepresented (e.g., ethnic minorities for this level), the council will apply positive action measures to appointments. This may extend recruitment timelines to ensure inclusive selection.
Support & Accessibility: We prioritise equitable recruitment practices. Please notify us in your application if you require reasonable adjustments or additional support during the process.
Enquiries:
For informal discussions or further details, email: Resourcing@birmingham.gov.uk
Document reference: A166
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills