How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Area Service Manager
Sheffield / Derby
Without Jungheinrich, your shopping trolley would probably be empty. Every day, our trucks move millions of goods in logistics centres globally.
Jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide – and we are very interested in speaking with you further about your career.
Jungheinrich has evolved from a producer of forklifts to a manufacturing logistics service provider achieving an annual turnover of over £2.5 billion. Today, we employ over 14,500 employees, thereof in Europe alone over 800 sales consultants, as well as more than 4,200 mobile service engineers, maintain a close-knit network providing quality consulting and comprehensive service.
In short, your role within Jungheinrich will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics.
Role Purpose
To manage a team of Service Engineers in terms of meeting agreed financial and operational targets, customer service levels and defined After Sales processes. Ensuring a high financial turnover and optimised productivity of Service Engineers by applying standard procedures, controlling instruments and meeting routines.
Role Responsibilities
- Maintain an optimal infrastructure (human resources, skills and tools) to deliver agreed customer service levels, financial After Sales targets as well as defined operational After Sales KPI’s in close relation with service support functions (dispatch / service administration / service controlling / technical training) and sales.
- Ensure a high financial turnover and optimise productivity of Service Engineers applying standard procedures, controlling instruments and meeting routines.
- Report on agreed financial and operational targets (KPI’s) in regular Regional Area Service Manager meetings.
- Continuously improve service contract management in close relationship with service support functions (dispatch/admin/controlling).
- Conduct scheduled review meetings with customers where required and proactively deal with and solve any issues including customer complaints and invoice queries.
- Ensure adherence to defined After Sales processes and procedures in close relationship with service support functions.
- Ensure optimal team motivation and wellbeing of the team (Service Engineers) needed to achieve defined target performances. This should be through regular 1:1’s, yearly appraisals and ensuring all training identified is delivered.
- Ensure engineers work within agreed Health and Safety guidelines.
- Continuously seek for and help to implement best practice processes to achieve maximum customer satisfaction, efficiency and profitability.
- Help to grow the After Sales business by identifying business opportunities within the existing customer base in close conjunction with Service Sales.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
In addition to the duties and responsibilities listed, the jobholder may be required to perform other duties assigned by the Regional Service Manager.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Role Requirements
Skills
- IT literate, in particular Microsoft office
- Strong numeracy and analytical skills
- The ability to manage and coach people at all levels and remotely
- A self-starter to manage their operational requirements, time management and qualification requirements/ theory learning
- Organised, excellent timekeeper
- Ability to work under pressure, putting the customer at the heart of what we do
Qualifications
- A good level of education is required with passes in English and Math's
Experience
- Somebody who can demonstrate some exposure to the customer service sector
- Management experience
- Engineering knowledge
- Exposure to SAP operating systems
- Perceived ability to progress
Mobility
- Full valid current driving licence. This role will be field based and the successful candidate will be expected to work in any area of the region as required
Competencies Required
- Analysis
- Business acumen
- Customer orientation
- Influencing
- Negotiation
- Accountability
- Initiative
- Communication
- Passion
- Integrity
- Respect
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location