UK Ministry of Defence
Armed Forces Pension Scheme (AFPS) Assurance Officer (Executive Officer)
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Glasgow - Kentigern House
Job Summary
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
Our Vision - To support UK defence customers with outstanding service every time.
Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
Come and join the DBS community today!
Job Description
Armed Forces Pension Scheme (AFPS) Assurance Officer (Executive Officer)
The AFPS Assurance Team plays a vital role in providing independent assurance over the administration of Armed Forces Pension Schemes and wider AFVS business areas. We are looking for a motivated and analytical individual with strong attention to detail who is committed to delivering high-quality assurance activity and supporting continuous improvement across Veterans UK.
This is an exciting opportunity to work within a professional assurance environment, undertaking quality reviews of complex pension and compensation casework, identifying risks, and providing evidence-based recommendations that contribute to improved service delivery and customer outcomes.
The successful candidate will work collaboratively with operational teams, policy colleagues, and external delivery partners to provide assurance that processes are operating effectively, legislation is being applied correctly, and controls are in place to safeguard public funds.
Main Responsibilities
Assurance Activities
- Conduct planned and ad-hoc assurance reviews of Armed Forces Pension Scheme (AFPS) casework, ensuring compliance with legislation, policy and business processes.
- Review complex pension and compensation cases, assessing the accuracy of calculations, determinations and administrative decisions.
- Identify and evaluate operational, financial and reputational risks arising from casework activities and control weaknesses.
- Accurately record assurance findings and maintain supporting evidence in line with team methodologies.
- Carry out assurance activity across the wider AFVS business areas as required.
Reporting and Analysis
- Analyse assurance findings and trends to identify recurring issues, root causes and opportunities for improvement.
- Prepare clear and concise assurance reports, management information and briefing material for senior managers and stakeholders.
- Monitor the implementation of agreed actions and provide updates on progress against recommendations.
- Contribute to the development and maintenance of assurance frameworks, guidance and quality standards.
Stakeholder Engagement
- Build and maintain effective working relationships with operational teams, policy staff, commercial partners and other key stakeholders.
- Provide professional advice and guidance on assurance findings, quality standards and business process improvements.
- Participate in meetings and working groups, presenting findings and contributing to discussions on service improvement initiatives.
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Continuous Improvement
- Support the development of assurance methodologies, sampling approaches and reporting processes.
- Contribute to business improvement activities designed to enhance efficiency, consistency and quality across Veterans UK operations.
- Promote a culture of continuous improvement, learning and accountability through constructive feedback and knowledge sharing.
Armed Forces Pension Scheme (AFPS) Assurance Officer (Executive Officer)
The AFPS Assurance Team plays a vital role in providing independent assurance over the administration of Armed Forces Pension Schemes and wider AFVS business areas. We are looking for a motivated and analytical individual with strong attention to detail who is committed to delivering high-quality assurance activity and supporting continuous improvement across Veterans UK.
This is an exciting opportunity to work within a professional assurance environment, undertaking quality reviews of complex pension and compensation casework, identifying risks, and providing evidence-based recommendations that contribute to improved service delivery and customer outcomes.
The successful candidate will work collaboratively with operational teams, policy colleagues, and external delivery partners to provide assurance that processes are operating effectively, legislation is being applied correctly, and controls are in place to safeguard public funds.
Main Responsibilities
Assurance Activities
- Conduct planned and ad-hoc assurance reviews of Armed Forces Pension Scheme (AFPS) casework, ensuring compliance with legislation, policy and business processes.
- Review complex pension and compensation cases, assessing the accuracy of calculations, determinations and administrative decisions.
- Identify and evaluate operational, financial and reputational risks arising from casework activities and control weaknesses.
- Accurately record assurance findings and maintain supporting evidence in line with team methodologies.
- Carry out assurance activity across the wider AFVS business areas as required.
Reporting and Analysis
- Analyse assurance findings and trends to identify recurring issues, root causes and opportunities for improvement.
- Prepare clear and concise assurance reports, management information and briefing material for senior managers and stakeholders.
- Monitor the implementation of agreed actions and provide updates on progress against recommendations.
- Contribute to the development and maintenance of assurance frameworks, guidance and quality standards.
Stakeholder Engagement
- Build and maintain effective working relationships with operational teams, policy staff, commercial partners and other key stakeholders.
- Provide professional advice and guidance on assurance findings, quality standards and business process improvements.
- Participate in meetings and working groups, presenting findings and contributing to discussions on service improvement initiatives.
Continuous Improvement
- Support the development of assurance methodologies, sampling approaches and reporting processes.
- Contribute to business improvement activities designed to enhance efficiency, consistency and quality across Veterans UK operations.
- Promote a culture of continuous improvement, learning and accountability through constructive feedback and knowledge sharing.
Person specification
Essential Criteria
The successful candidate should be able to demonstrate:
- Knowledge of Armed Forces Pension Schemes
- Experience of analysing information and making evidence-based decisions.
- Strong attention to detail and the ability to review complex information accurately.
- Excellent written and verbal communication skills.
- Ability to manage competing priorities and work to deadlines.
- Effective stakeholder engagement and relationship-building skills.
- Experience of identifying issues, risks and opportunities for improvement.
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Desirable Criteria
- Experience of assurance, quality assurance or compliance activities.
- Experience of producing reports and presenting findings to stakeholders.
- Knowledge of Microsoft Excel, Power BI or other data analysis tools.
About The Team
The AFPS Assurance Team provides independent assurance over pension delivered by Veterans UK and its delivery partners. The team supports senior management by identifying risks, highlighting best practice, and providing assurance that legislative and policy requirements are being applied consistently and accurately.
Our mission is to support the delivery of a high-quality, customer-focused service for serving personnel, veterans and their families, while safeguarding public funds and maintaining confidence in the administration of Armed Forces Pension and Compensation Schemes.
Organisation Chart
The successful candidate will report to the AFVS Audit and Assurance Team Leader and will work closely with assurance colleagues, operational delivery teams, policy staff and external suppliers across Veterans UK.
Person specification
Previous Experience With Operational Delivery Of AFPS Is Essential
Knowledge of Annual Allowance, Remedy and Pensions on Divorce would be desirable
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Changing and Improving
- Managing a Quality Service
- Communicating and Influencing
We only ask for evidence of these behaviours on your application form:
- Making Effective Decisions
- Changing and Improving
Alongside your salary of £30,740, Ministry of Defence contributes £8,905 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
- An environment with flexible working options Monday-Friday
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In addition to 8 public holidays per year, you will also receive leave for His Majesty The King’s birthday
- Hybrid working where role permits
- An opportunity to be considered for Reward and Recognition
- Family-friendly policies including - parental leave and adoption leave
- Learning and development tailored to your role
- Professional and personal development of skills
- A culture encouraging inclusion and diversity
- Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
- Special paid leave to volunteer up to 6 days per year
- A Civil Service pension with an average employer contribution of 27%
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of
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