UK Ministry of Defence
Army- HR Administrator
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Army HQ Marlborough Lines, Monxton Road, Monxton, Andover, Hants, SP11 8HT.
We are passionate about Smarter Working and believe that a combination of flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance, while ensuring you deliver your outcomes effectively and efficiently. Attendance in office would be expected at 5 days a week due to the nature of the role
Job Summary
At Army Headquarters, it’s our people that make us great. We believe that everyone should feel comfortable to be themselves and be supported to do their best work. You will be a part of a diverse and inclusive workforce. Our team will find a community to belong to whether that’s alongside project teams with a shared vision or as part of an employee network of like-minded individuals. We believe by celebrating different backgrounds and different perspectives, together we’ll achieve the extraordinary. Andover Support Unit supports the whole site of Army Headquarters, Field Army and many other Lodger Units from Building Management, through to Stores Management. This unique team is a front facing department and will deal with a whole array of individuals. The role of the HR Administrator is a busy role and will interact with individuals from all ranks of the Military.
This position is advertised at 37 hours per week.
Job Description
This role is predominantly focused on the administration of Military Personnel. You will be responsible for the provision of the Human Resources (HR) support; for example, processing onboarding and departure processes, implementing eligible allowance entitlements, maintaining the customer salaries and their documentation, along with carrying out Reception Desk duties that require you to provide face to face advice to Military Personnel, all of which will be supported by relevant training and mentoring throughout.
Main Role Responsibilities:
- Deliver 1st line advice and assistance to customers when on Reception Desk duties.
- Arrange MS Teams appointments with military personnel assigned to the Army Headquarters.
- Ensure the arrivals pack is completed correctly and all supporting documentation for allowances is handed in.
- Guide the service person on how to maintain their personal record on the Joint Personnel Administration system (JPA) Also give a brief overview of fields on JPA to assist individuals in using the software application.
- Move/Track personnel on Separated Service/Operations/Course/Meetings. Process start/stop and changes to applications for PAX insurance.
- Process new bank details and any changes to existing bank accounts.
- Issue NATO Travel Orders. Maintain Service Identity Cards/ID Discs.
- Update retrospective absence such as leave, sick and compassionate.
- Despatch documents on posting.
- PAY- Deduct service persons JPA pay account for Railcards and clothing/barrack damages.
- Determine the eligibility for Maternity Pay, Statutory Maternity Pay (SMP) and Armed Forces Occupational-Maternity Scheme (AFMOS).
- Provide assistance with I Expenses.
- Issue paperwork to SP for the Yearly Bonus to allow me to action payment on JPA if all criteria met.
- Update career courses on JPA on receipt of the Course certificate. Add Qualifications such as Degrees onto Service persons JPA record.
Person specification
Essential Skills Required:
- Ability to communicate well both in writing and orally to people at all grades and ranks.
- Excellent time management skills and organisational skills
- Work well as part of a team.
- Ability to work with minimal supervision as you will have full autonomy in this role
- Excellent problem-solving skills
- Focused on meeting the needs of the customer.
- Microsoft office competent
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Desirable Skills:
- Previous Military HR experience
- Previous experience of the Military HR provision
- Business Administration qualification
You will have a supportive chain of command in this role who can assist you to meet the needs of the customer and maintain site integrity. Full training will be provided for the successful candidate.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Communicating and Influencing
- Making Effective Decisions
- Working Together
We only ask for evidence of these behaviours on your application form:
Managing a Quality Service
Alongside your salary of £27,866, Ministry of Defence contributes £8,072 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.
Other Benefits For Army Civil Servants Include:
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
- Highly competitive pension scheme
- Personal and professional development of skills
- Alternative working patterns for many roles
- Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
- Enhanced parental and adoption leave
- 6 days special leave per year which can be used for volunteering activities
Learning and Development
We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.
A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note:
- Expenses incurred for travel to interviews will not be reimbursed.
- The Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
- Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
- The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
- MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
- Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
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Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
At application stage you will be assessed against the following:
- Your CV- Job History
- Personal Statement - of no more than 500 words detailing how you meet the essential skills criteria
- Behaviour - Managing a Quality Service
Where a large number of applications are received, an initial sift will be conducted based on the evidence you provide in support of Managing a Quality Service.
The remaining elements will only be reviewed if you are successful at this initial sift.
At interview stage you will be assessed against the following:
- Behaviour - Making Effective Decisions
- Behaviour - Communicating & Influencing
- Behaviour - Working Together
Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed and will be held in person. We endeavour to keep to these time frames, but these are subject to change around business needs.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
There may be occasions where it is not practicable or appropriate to interview all DCS candidates that meet the minimum criteria for the job. For example, in certain recruitment situations such as a high volume of applications, seasonal demand, or peak periods, the employer may wish to limit the overall number of interviews offered to both DCS and non-DCS applicants.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under
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