Tandem Bank
Arrears Executive (Mortgage Litigation)
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Arrears Executive (Mortgage Litigation)
Working Pattern
- Hours: 36.25 per week (Monday to Saturday, 8 AM – 7 PM)
- Lunch: 45-minute break
- Saturday shifts: Remote, last Saturday of every month (<9 AM – 12 PM)
- Rota managed by the Line Manager
Salary & Benefits
- Base salary: Up to £37,000 + up to 20% bonus
- Work pattern: Fully UK remote or hybrid from:
- London
- Cardiff
- Durham
- Blackpool
About Tandem
💚 Shaping a sustainable future in digital banking 💚
Founded in 2014 as a UK challenger bank, Tandem empowers clients to make financially and environmentally responsible choices.
Achievements:
- Rated Best Places to Work 2024 & 2025 (Sunday Times)
- Featured in Sunday Times Top 100 Fastest-Growing Tech Companies (2025 & 2026)
- Gold Standard Investor in Customers award
- Certified™ Great Place to Work®
The Role
Team Culture: Tandem fosters a diverse, inclusive workplace that drives innovation and fair customer outcomes.
Key Responsibilities
- Manage late-stage mortgage and motor finance arrears, ensuring fair customer treatment and compliance with FCA rules (MCOB, CONC).
- Oversee secured debt litigation, court documentation, and exit strategy planning.
- Customer Centricity:
- Handle inbound communications (phone, email, portals) professionally.
- Identify high-risk cases (vulnerability, fraud, complaints) and escalate when needed.
- Complete Income & Expenditure assessments and suggest appropriate forbearance measures.
- Litigation & Compliance:
- Draft regulatory-disciplined correspondence (reg-compliant arrears letters).
- Ensure FCA TCF principles are upheld across everything done.
- Process Improvement:
- Proactively challenge inefficiencies.
- Stay current with company/regulatory changes affecting arrears and litigation.
- Training & Achievements:
- Maintain competence via Tandem’s Training & Competence Framework.
- Align with Company Balance Scorecard objectives.
- Embrace a customer fairness culture.
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Requirements
Essential
- Proven experience managing later-stage arrears mortgage litigation.
- Strong background in secured debt enforcement (motor finance repossessions, repossession processes).
- Regulatory knowledge: FCA guidance (MCOB, CONC), CCA, GDPR.
- Direct experience with income/financial assessments, compliant forbearance options, and customer financial vulnerability handling.
Preferred
- Motor finance & unsecured loan arrears management experience.
- Expertise in court proceedings, negotiating litigation exit strategies, and repossessions.
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Why Join Tandem?
Rewards
✅ Remote/Hybrid Flexibility: Base salary up to £37,000 + bonus potential ✅ Work-Life Balance:
- 29 days annual leave (25 days + 4 extra)
- Free ‘celebration day’ ✅ Wellbeing & Cost Savings:
- Healthcare cash plan (Westfield Health)
- Life Assurance (3x salary)
- EV & Cycle-to-Work schemes
- Salary sacrifice... [conclusive]
✅ Unique Benefits:
- Cash back & discounts through Tandem Hub.
- Quarterly team social budgets.
- Visibility/community projects (e.g., tree planting).
Green Deal: Impact Amplifiers
- Complete 14.25 hrs volunteering = 0.5 paid Friday off
- Fundraise? Tandem matches up to £200/year
- Install renewable energy at home? Gain an extra day off.
- EV owner? Receive £500 for a home charger.
- Public transport user or hybrid car owner? Prize draw for £200
Next Steps
Get started by applying before the panel closes. We adjust our strategy for each hire.
Notes on Process:
- No recruiter agency submissions accepted.
- Expect background checks (credit, CIFAS, criminal records).
Inclusion Statement
Thank the following equality/charters, DE&I and our Commitments:
"We respecting all backgrounds and strive for a fair recruitment process. Request reasonable adjustments at any time."
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
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