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Amazon XCM – Art Director (Customer Engagement), Europe
Location: This role can be based in London, Paris, Milan or Madrid.
Amazon XCM is looking for a hands-on Art Director to join our Customer Engagement team in Europe.
This is an ideas-first role for a creative who loves making the work as much as thinking it. You'll develop concepts and bring them to life across social, motion, digital, OOH, and customer engagement campaigns that reach millions of customers across Europe.
We're looking for someone who is socially native, passionate about visual storytelling, and excited by creating work across multiple channels and formats. You'll be designing, art directing, and crafting creative yourself while partnering closely with copywriters, marketers, and fellow creatives to deliver exceptional customer experiences.
As part of Amazon XCM, you'll help shape customer-facing campaigns that inspire discovery, engagement, and loyalty, while continuously raising the creative bar.
Key Responsibilities
- Develop creative concepts and visual ideas that solve customer and business problems across acquisition, engagement, and retention campaigns.
- Create integrated campaigns across social, motion, digital, OOH, display, CRM, and emerging customer touchpoints.
- Take ideas from concept to final execution, staying hands-on throughout the creative process.
- Design scalable creative systems and campaign assets that can be adapted efficiently across multiple European markets, languages, and formats.
- Create high-quality visual design and motion assets that balance exceptional craft with speed and scalability.
- Partner closely with copywriters, creative directors, marketers, programme managers, and production teams to deliver integrated campaigns.
- Translate customer insights, social behaviours, and emerging trends into compelling creative work.
- Present and communicate creative thinking clearly to stakeholders, incorporating feedback while maintaining a high creative standard.
- Champion creative excellence, helping raise the quality of work across the team while continuously exploring new tools, workflows, and AI-enabled creative opportunities.
- Manage multiple projects simultaneously, balancing ambiguity, pace and changing priorities while consistently delivering high-quality work.
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Basic Qualifications
- Experience in driving compelling creative strategy and execution in an agency or in-house creative team.
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Preferred Qualifications
- Experience designing modular creative systems or templates to support high-volume digital production.
- Experience creating motion or social-native creative for performance-driven digital campaigns.
- Strong understanding of motion design, vertical video, and platform-specific creative formats.
- Ability to collaborate effectively with copywriters and marketing partners.
Amazon EU SARL (UK Branch)
Job ID: A10428321
About Amazon’s Values
We are an equal-opportunity employer. We believe passionately in employing a diverse workforce, and we make recruiting decisions based on experience and skills. We value your passion to discover, invent, simplify, and build.
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Inclusion Policy Amazon is an equal-opportunity and veteran-/disability-inclusive employer. If you require workplace accommodation or adjustment during the hiring process, visit: Amazon Careers Accommodations. If your region isn’t listed, contact your recruiting partner for assistance.
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