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Req ID: 60719
Job Function: HR
Posting Start Date: 15/07/2026
Posting End Date: 22/07/2026
Division: People & Culture
Job Location: GBR Bristol - Assembly
Advertised Salary: £31,973
Job Req ID: 60719
Posting Date: 15th July 2026
Function: HR
Location: Bristol
Salary: £31,973
FTC until: 31st March 2027
About The Role
The purpose of this role is to provide an invaluable service to our colleagues in BT, covering the whole colleague lifecycle, delivering high quality HR advice, guidance, and support with outstanding colleague experience.
You will provide a first contact resolution approach dealing with a mixture of HR queries, HR System Support & problems across the whole colleague lifecycle which requires you to, where possible, action the solution live while on the call or chat. You are expected to support our colleagues through different contact methods including phone lines, live chat, and case system. Our aim is understanding our colleague’s priorities and using your knowledge & experience to create the right solutions for them, you will work with all areas of the company and will need to demonstrate excellent communication and stake holder management skills.
What You Will Be Doing
- Acting as the first point of contact for managers, employees and other HR team members providing clear, trustworthy advice on HR policies, processes, and tool/systems.
- Identifying business development needs.
- Using HR information systems to access, input, and compile data.
- Ensure we deliver a resolution at the point of first contact if possible.
- Proactively own the query to ensure a resolution will be found ensuring expectation are managed.
- Ensure continuous self-education on HR Processes, policies, and systems to have an in-depth but broad knowledge of BT HR.
- Strive for efficiency and continuously identify improvement opportunities to enhance the colleague experience.
- Working closely with other internal teams to support and resolve problems where possible.
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Essential Skills / Experience
- Handle difficult conversations and emotionally sensitive situations with professionalism and empathy.
- Consistently exceed colleagues' service expectations, particularly when resolving complex issues, by delivering a responsive and supportive experience.
- Use active listening and effective questioning to identify issues and provide clear, accurate solutions, communicating confidently and professionally both verbally and in writing.
Desirable Skills / Experience
- Maintain confidentiality and handle HR documents, systems and sensitive information with discretion.
- Collaborate effectively with colleagues to deliver a high-quality service, meet SLAs and proactively overcome challenges.
- Demonstrate adaptability and confidence when using HR systems and other internal technologies.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
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You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
BT Group
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
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