University of Salford
askUS Student Adviser
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askUS Student Adviser
Student Experience & Support – askUS Enquiries Team
Opportunity Overview
Student Experience & Support (SES) is part of the wider Directorate of Student and Academic Support (DSAS), which unites The Library, Quality Enhancement Office, School Operations and Student Administration alongside SES as a unified team.
SES delivers:
- Student engagement activities
- One-stop-shop service askUS
- Careers and enterprise services
- A programme of personal growth and support, including:
- Advice and guidance
- Work and career development opportunities
- Life and well-being skills
The team is structured across four divisions:
- Careers
- Enterprise
- Student Support
- Student Experience and Engagement
With an ambitious new structure, expanded resources, and prime location on the Peel Park Campus, SES embraces creativity, enhances customer experience, promotes flexibility, and champions innovation. The focus is on serving a diverse student community through a customer-informed approach.
The askUS Enquiries Team serves as the frontline staffing for askUS. As the first point of contact for students, staff, and customers, the team is critical to delivering a successful student support service. Operating beyond traditional office hours, askUS supports student needs during the following hours:
Core Operational Hours
Trimester 1 and 2
- Monday – Thursday: 8 am – 6 pm
- Friday: 8 am – 5 pm
Trimester 3
- Monday – Thursday: 8 am – 6 pm
- Friday: 8 am – 5 pm
Part-Time Hours
- 9 am – 3 pm (Monday to Friday)
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Staff may also engage with MediaCity UK for customer service activities across campus locations.
This role offers two full-time positions and two part-time positions available, though the advert may close early if high volumes of applications are received.
Key Responsibilities
The askUS Enquiries Team delivers an exceptional service across multiple sectors. Key duties include:
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Personalised support:
- Deliver a personalised, expert, customer-focused service to students, staff, and external partners.
- Serve as the first point of contact, responding in agile/roaming settings via multiple communication methods.
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Knowledge and service alignment:
- Stay updated on all services within askUS’s full portfolio.
- Capture customer needs during interactions to drive customer-informed service improvements.
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Feedback collection:
- Gather feedback via paper forms, online monitors, and student focus groups.
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Cross-team collaboration:
- Support internal and external service enhancement projects across askUS.
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Resource promotion and access:
- Facilitate student access to valuable information, services, and resources to support their university journey.
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Technical operations:
- Use ICT systems and efficiently manage administrative processes for seamless service delivery.
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Problem resolution:
- Anticipate and address potential and emerging issues, including:
- Facilities faults
- Health and safety concerns
- Customer behavioural challenges
- Anticipate and address potential and emerging issues, including:
What’s in it for you?
Get help with your application
Your very own career expert that helps elevate your application to the next level.
This role offers compelling benefits:
- Salary: Competitive pay package with an excellent pension scheme.
- Leave: 32 days annual leave, plus bank holidays, additional Christmas time off, and optional leave purchase.
- Flexibility: Structured flexible and agile working policies to achieve a balanced work-life routine.
About the Opportunity
By joining the University of Salford in Salford, you’ll be part of one of the fastest-growing universities in the UK. Our mission is to create a meaningful career, featuring:
- Flexible arrangements
- Strong benefits, including generous annual leave
- Continuous professional development opportunities
At Salford, we prioritise welfare and wellbeing with comprehensive support services:
- Employee Assistance Programme
- Discounted gym membership
Based on either the Peel Park campus or the MediaCity campus, you’ll connect with the vibrant culture of a globally recognised digital and media hub.
Our Commitment to Diversity and Sustainability:
- We value a community of diverse backgrounds and experiences, as they strengthen our mission.
- Commited to Net Zero by 2038 and sustainability integration in all university operations.
- Shaping student lives and contributing to positive impact at a local and global level.
By choosing Salford, you are investing in a supportive, growth-focused environment. Find out more about a fulfilling career at the University of Salford: More Information.
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