The University of Salford
askUS Student Adviser
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askUS Student Adviser
askUS Enquiries Associate
Location: Salford, United Kingdom (On-site) Work Schedule: Part-time Contract Type: Permanent Salary Range: From £28,031 to £29,588
About the Role
The askUS Enquiries Team provides the frontline staffing for askUS, offering 20 hours per week during standard operational hours. This is a key role in supporting the Student Experience & Support (SES) department within the University of Salford, including:
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Core service hours: Mondays - Thursdays: 8am – 6pm Fridays: 8am – 5pm
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Part-time hours: 10am – 3pm, Monday – Friday
Note: Colleagues will also work on-campus in multiple locations, including MediaCity UK.
Responsibilities
Core Duties & Customer Focus
- Deliver a personalised, expert service to all customers: students, staff, and external partners.
- Provide a first-class experience as the primary point of contact and:
- Use multi-channel communication (face-to-face, phone, email, digital platforms).
- Respond in agile/roaming settings, ensuring efficient customer resolution with ownership of each interaction.
- Work with a wide range of customers from diverse backgrounds with empathy and inclusivity.
Service & Resource Management
- Maintain up-to-date knowledge of all askUS services, ensuring colleagues provide consistent, high-quality support.
- Capture and track customer information during all interactions to:
- Enhance service understanding and align the askUS provision to customer needs.
- Facilitate improvements through timely feedback collection (paper, digital, focus groups).
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Operational Delivery & Collaboration
- Support cross-team collaboration within SES across different service teams (Careers, Enterprise, Student Support & Student Engagement).
- Guide students to relevant information, services, and resources that strengthen their student experience.
- Handle ICT systems efficiently, performing administrative duties necessary for seamless service delivery.
- Address and escalate issues (facilities, health & safety, or customer behaviour) with prompt resolution.
- Participate in collaborative projects, as directed.
Leadership Values
We focus on creativity, customer experience, flexibility and innovation to empower the diverse student community through a dynamic, responsive approach.
What’s in it for you?
- A competitive salary aligned to role demands.
- Excellently bolstered with a strong pension scheme.
- Generous leave entitlement:
- 31 days of annual leave (32 days, inclusive of 1 bank holiday, with additional time off at Christmas). Employees also have the opportunity to buy extra leave if desired.
- Flexible working to cultivate balance, supporting agile and dedicated work environments.
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About the University of Salford
Join one of the UK’s fastest-growing universities, where your career thrives through:
- Flexible working, superior benefits, generous annual leave, and career development.
- A focus on mental and physical wellbeing through dedicated support systems, like an Employee Assistance Programme and discounted gym memberships.
- Two vibrant campuses: Peel Park (traditional setting) and MediaCity UK (innovative heart of the digital media industry).
- Commitment to diversity and sustainability: We champion inclusivity and are carving a Net Zero path by 2038.
At Salford, every role contributes to improving students’ lives, local impact, and global influence, nurturing a career built for purpose.
For opportunities tailored to you, explore more at: www.salford.ac.uk/jobs
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