Jobster
AskUS Student Adviser - Studentjob.co.uk
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description
Opportunity Overview
The askUS Service is part of the Student Experience and Support (SES) directorate. SES is responsible for student engagement, experience and support activity, providing a University one-stop shop for all student enquiries through our askUS omni-channel service. This means students and service users can access support through a'single front door' using the channel that best meets their needs, including email, phone, live chat and face-to-face support.
Through this joined-up approach, askUS aims to provide a consistent, accessible and high-quality experience across all contact channels. The service focuses on resolving enquiries at the first point of contact wherever possible, offering accurate information, advice and guidance in a supportive and friendly way that adds value throughout the student journey.
SES brings a fresh and responsive approach to student support. At the heart of our work is a focus on customer experience, flexibility, creativity and innovation, while anticipating, engaging with and responding to the needs of a diverse student community.
The role requires colleagues to work on campus and support the operational delivery of askUS services in line with core service hours:
Trimester 1 and 2
Monday - Thursday: 8am - 6pm
Friday: 8am - 5pm
Trimester 3
Monday - Thursday: 8am - 6pm
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Friday: 8am - 5pm
Part time
10am-3pm - Monday - Friday
Colleagues will also be expected to work across campus in various locations, this includes our campus site at MediaCity UK.
There are 2 full time positions and 2 part time positions available. This advert may close early depending on application volumes.
Key Responsibilities
- Act as a first point of contact for current students, providing accurate, timely, and professional advice across a range of student support enquiries via telephone, email, live chat, and face-to-face channels.
- Deliver a high-quality customer experience by resolving enquiries at the first point of contact wherever possible, while maintaining a student-centred approach.
- Provide information and guidance on university policies, procedures, regulations, and student services, ensuring students are directed to the appropriate specialist teams when required.
- Manage a high volume of enquiries within agreed service standards, prioritising workload to meet performance and quality targets.
- Record all interactions accurately within the University's customer relationship management (CRM) and student record systems, ensuring compliance with data protection and confidentiality requirements.
What's in it for you?
- Competitive salary - and excellent pension scheme
- An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
- Flexible working - we support a culture of flexible and agile working to help you find the right balance
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About Us
Join us here in Salford and be part of one of the UK's fastest growing universities. At Salford, you'll find a career that works for you, with flexible working, great benefits, generous annual leave and continuous professional development.
All our people are important to us, and we have services dedicated to your mental and physical wellbeing from an Employee Assistance Programme to discounted gym membership. All of this on either our Peel Park campus or our MediaCity campus, at the heart of a world-renowned digital and media hub.
We value diversity - in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students' lives. We have a commitment to be Net Zero by 2038 and embed sustainability in all aspects of university life.
And, most importantly, we offer you a rewarding career. A career where everything you do will make a difference - to the students, our local community and the world around you.
At the University of Salford you'll join a place to be inspired, connect and thrive. Find out more about a career that works for you at www.salford.ac.uk/jobs.
#Jobster
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location