Sopra Steria
Assessment Support Coordinator
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Are you someone who enjoys solving problems, supporting others, and working with technology in a fast-paced environment? If so, this could be the next step in your career.
You’ll be joining our Transformative Business Services (TBS) team, supporting the delivery of online assessment solutions for high-profile clients. You’ll play a key role in ensuring assessments run smoothly by providing technical and operational support to both candidates and assessors.
This is a great opportunity to build your career within a supportive and collaborative team, with clear progression opportunities across the wider business. We’re committed to helping you grow, develop new skills and gain exposure to different areas of TBS.
The role is hybrid and we offer flexible working to support a healthy work-life balance. We encourage conversations about what works best for you and will aim to accommodate your needs wherever possible.
What you'll be doing:
- Provide first-line technical and operational support for online assessment delivery.
- Support candidates and assessors by troubleshooting technical and access-related issues.
- Ensure assessment sessions run smoothly, identifying and resolving issues in a timely manner.
- Monitor live assessments and escalate any issues where required.
- Carry out basic system administration and maintain accurate operational data and reports.
- Work collaboratively with colleagues to support successful and seamless assessment delivery.
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What you’ll bring:
- Experience in a technical support or first-line support environment.
- Ability to troubleshoot and resolve issues in a calm and professional manner.
- Strong organisational skills with the ability to manage multiple priorities.
- Experience working with operational data or producing basic reports.
- Confidence using systems and supporting users remotely, for example via MS Teams.
- Experience working in a customer-focused environment.
It would be great if you had:
- Experience within a recruitment or assessment environment.
- Knowledge of online assessment platforms such as SOVA.
- Experience carrying out system administration activities.
- Confidence learning and adapting to new systems and technology.
Referral Bonus: £1000
Security Clearance: SC
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
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Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
We’re a leading provider in the UK of re-imagined Business Support Services powered by next generation technology. We combine the full power of Sopra Steria’s Insight, Technology and Transformation capabilities to deliver positive, meaningful and long-lasting outcomes for our clients. We’re the partner of choice for organisations who are looking to tackle the most complex problems with new solutions. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation.
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