Partnership Working and Continuous Improvement

• Work across Asset, Housing, POD, Finance, Procurement, Sustainability, Compliance and other teams to deliver joined-up solutions and reduce disruption for customers.
• Work with the Head of Strategic Asset Management so delivery outputs improve stock condition, component, EPC and investment data for future planning.
• Identify, manage and escalate delivery risks, including contractor capacity, quality, compliance, cost, programme and customer impact.
• Lead change and continuous improvement, building a professional, commercially aware and outcome-focused investment delivery service.

People Leadership and Culture

• Lead, develop and support the Asset Investment and Delivery team, creating a culture of accountability, pride, collaboration and continuous improvement.
• Motivate colleagues to deliver strong results, with clear expectations, regular feedback and meaningful development.
• Build capability in programme management, contract management, commercial control, customer delivery, quality assurance and risk management.
• Review Pulse and Best Companies survey results with the team and agree improvements together, acting on what colleagues tell us.
• Champion Curo's values of being Caring, Respectful, Open, Fair and Trusting in everything the team does.

Conduct

Role

All colleagues share responsibility for upholding the professional standards set out in Curo's Code of Conduct. In this role, you are expected to:

• Act with integrity, honesty and professionalism in all your work, maintaining Curo's reputation both within the organisation and externally.
• Treat customers, colleagues and partners with fairness, courtesy and respect, in line with Curo's values of being Caring, Respectful, Open, Fair and Trusting.
• Take responsibility for health and safety, ensuring your own conduct and working practices comply with legislative obligations and Curo's policies.
• Handle confidential information appropriately, complying with data protection requirements and Curo's information governance policies.
• Use Curo's resources responsibly and in accordance with organisational policies.
• Report any concerns about conduct, safety or compliance through the appropriate channels set out in Curo's Code of Conduct and Whistleblowing Policy.

What do I need to be successful?

Experience And Qualifications

• A track record of leading investment delivery, planned works, capital programmes, property, construction, retrofit or similar service delivery at senior or middle management level.
• Relevant technical qualification, or equivalent practical experience, in building surveying, construction, property maintenance, project management or a related field.
• Experience of delivering complex, multi-year programmes through internal teams, contractors, consultants and supply chain partners.
• Experience of preparing, reviewing or challenging technical specifications, surveys, defect reports, contractor proposals and project scopes.
• Experience of procurement mobilisation, contract oversight and contractor performance management, delivering programmes to time, cost, quality and customer outcomes.
• Experience of managing significant budgets, forecasts, commercial risk, change control, cost predictability and value for money in a property or construction environment.
• Experience of technical quality assurance, handover, completion validation, defects management and keeping asset data updated following completed works.
• A good understanding of landlord compliance, building safety, CDM, Party Wall matters, Decent Homes, HHSRS, retrofit, EPC improvement and emerging regulatory expectations.
• A strong understanding of the customer journey during planned works, including communication, access, disruption, complaints, satisfaction and feedback.

Skills And Attributes

• Strong, visible leadership — able to shape direction, motivate colleagues and create a results-focused culture.
• Able to translate strategy into controlled delivery plans, with clear priorities, governance and measures.
• Sound programme, technical, commercial and contract oversight judgement.
• Technically credible, with the ability to challenge specifications, workmanship, project risks, defects and completion standards.
• Sound financial acumen, with the ability to manage budgets, forecast spend, control costs and demonstrate value for money.
• Excellent communication and partnership skills, able to influence beyond the immediate team, engage people at every level and support a positive customer journey.
• A genuine commitment to customer focus and Curo's values, and able to travel across the operational area as required.

Desirable

• Experience working in social housing or a closely related sector.
• Relevant professional qualification or membership in construction, building surveying, asset management, project management, contract management or leadership.

How will I evidence my success?

• Curo has a clear, controlled and deliverable investment programme aligned to the Asset Strategy, 2026 Asset Plan and Financial Plan.
• Investment programmes are delivered safely, on time, within budget and to agreed standards, with risks identified and managed early.
• Quality assurance, customer journey and completion processes are embedded, with evidence stored, defects managed and asset data updated.
• Customers experience well-managed works, with clear communication and improving satisfaction throughout the investment lifecycle.
• The team is engaged, capable and well-supported, with clear direction, meaningful development and improving Pulse and Best Companies results.

Additional Duties

This job description is not intended to be an exhaustive list of duties. You may be required to undertake other reasonable tasks and responsibilities, commensurate with the seniority and scope of your role.

Duties may evolve in line with changes to local procedures or organisational requirements. Curo reserves the right to amend the content of this job description to reflect organisational changes or the development of the services we provide, ensuring this is agreed through appropriate consultation processes.