JPMorgan Chase & Co.
Asset & Wealth Management - Digital and Data Transformation - Product Director - Executive Director / Managing Director
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Asset & Wealth Management - Digital and Data Transformation - Product Director - Executive Director / Managing Director
Senior Product Owner (Executive Director / Managing Director) – Digital Client Experience & Process Transformation
Role Summary
The International Private Bank Digital & Data Transformation team (DDT) is seeking a Senior Product Owner (ED/MD) to help lead the Digital Client Experience across various client-facing products and channels, while driving the transformation required to deliver that experience through front-to-back process re-engineering.
This role is accountable for ensuring business priorities, objectives, and key results (OKRs) are achieved through digital enablement and the re-design and execution of end-to-end processes, supported by the right governance, controls, and approval pathways in partnership with senior stakeholders across Business, Technology, Design, Data/Analytics, Operations, and Control functions (Risk, Compliance, Legal, Privacy, etc.).
Job Responsibilities
- Partner with the Head of Digital Client Experience to help define the end-to-end digital client experience strategy and roadmap across front-, middle-, and back-office touchpoints.
- Define, monitor, and report success metrics across the client journey; use performance insights to continuously refine prioritization and roadmap decisions.
- Partner with Business stakeholders to identify priority problems/opportunities and facilitate OKR-driven prioritization and investment decisions.
- Drive cross-functional execution across Product, Design, Engineering, Data/Analytics, Operations, and Control partners; actively manage priorities, trade-offs, dependencies, and delivery risks.
- Drive the responsible embedding of AI into client-facing products and the product development lifecycle (use-case identification, experimentation, controls, rollout, and ongoing performance monitoring).
- Partner with product teams across the wider DDT organization to ensure coordination and seamless end-to-end processes and experiences across Client, Advisor, and Service personas.
- Lead governance routines including executive updates, decision forums, issue/risk management, and release readiness, ensuring transparency and timely decision-making.
- Ensure solutions meet firm standards for risk, compliance, privacy, and operational resiliency, partnering closely with Legal, Risk, Compliance, Privacy, and other control stakeholders.
- Champion a client-centric and continuous improvement culture, incorporating feedback loops from advisors, client service teams, and end users to improve experience and outcomes.
- Manage and develop a team of experienced Product Owners across multiple geographies, providing direction, coaching, and consistent delivery standards.
- Communicate and present to Senior Management and Front Office stakeholders, and engage with clients as needed to showcase digital capabilities, roadmap direction, and delivered outcomes.
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Required Qualifications, Capabilities and Skills
- Demonstrated ability to set strategy and direction with an innovation mindset—anticipating where client needs and digital experiences are heading, not only improving what exists today.
- Proven track record of creating and scaling high-quality, innovative digital solutions and client experiences, with measurable adoption and business impact.
- Demonstrated strategic thinking, future-focused problem-solving, and creativity in solution design, spanning not only client-facing journeys but the full front-to-back processes of a Private Bank—able to challenge legacy approaches and reimagine workflows to unlock step-change outcomes.
- Strong financial services background, with experience delivering in a regulated environment.
- Strong point of view on how AI will change the digital client experience, and how to translate that into a practical product strategy and roadmap.
- Strong experience operating across international jurisdictions and platforms, including delivery across multiple geographies and stakeholder groups.
- Strong understanding of key regulatory risks and concepts impacting digital experiences and process design (e.g., Suitability, Cross-Border, AML/KYC) and how to embed them into delivery and controls.
- Strong understanding of LRCC expectations and operating model in an international digital landscape, with proven ability to navigate and secure required approvals (e.g., governance forums, reviews, sign-offs) to enable timely product delivery and change execution—including management of documentation, control requirements, auditability, and ongoing change control across jurisdictions.
- Deep functional knowledge of a complex digital client platform (e.g., mobile/web channels and supporting capabilities), including the ability to evolve existing features and introduce new ones.
- Demonstrated front-to-back knowledge, including how client-facing experiences map to operations, servicing, controls, and downstream processes.
- Demonstrated people leadership with experience managing large teams (~30–50 people) across multiple locations and time zones.
- Strategic communicator with the ability to clearly articulate vision, priorities, and trade-offs for senior stakeholders; strong executive presence and gravitas.
- Strong understanding of application and technical architecture and experience partnering effectively with technology teams to deliver at scale.
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J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation.
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
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