Prifysgol Aberystwyth University
Assistant Accommodation Manager (Property)
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Assistant Accommodation Manager (Property)
Assistant Accommodation Manager (Property)
Faculty/Department: Estates, Facilities and Residences
Salary Scale: £27,319.19 – £30,378.43 per annum
Contract Type: Permanent
Work Pattern: Full-Time (36.5 hours per week)
Employment Visa: Non-sponsorable
Closing Date: 08/07/2026
About the Role
The Assistant Accommodation Manager (Property) will support the Senior Accommodation Manager (Property) in managing the operational aspects of Aberystwyth University’s residential estate. This role is critical in ensuring all university-managed accommodation is:
- Safe
- Compliant
- Well-maintained
- Offers an excellent living environment
The role adheres to the UUK Accommodation Code of Practice and current statutory and regulatory obligations. The assistant manager will ensure high-level customer service, budget management, risk mitigation, and the delivery of student services throughout all academic terms.
Responsibilities
Property Management
- Support the Senior Accommodation Manager (Property) in maintaining the residential estate to high standards, complying with:
- Relevant housing, building, and landlord legislation
- UUK Accommodation Code of Practice
- Oversee the condition and performance of:
- Building fabric
- Fixtures, fittings, furnishings, and communal areas (collaborating with Estates & Facilities teams and third-party contractors)
- Monitor lifespan of assets, including:
- Life-cycle replacement programmes
- Planned preventative maintenance (PPM)
- Statutory compliance schedules
- Actively support:
- Refurbishment projects
- Enhancements
- Minor capital works during vacation periods (e.g., summer)
- Ensure time, budget, and quality standards are met while coordinating with residents, university stakeholders, and external partners
- Identify opportunities for continuous improvement and sustainable practices
- Guarantee smooth operational delivery during major events (e.g., Welcome Weekend, Open Days, Graduation)
- Manage property readiness in line with the academic calendar
People Management
- Foster a positive, inclusive, and professional work culture
- Support service teams, contractors, and stakeholders in a collaborative and client-focused manner
- Play a key role in maintaining relationships with internal and external service providers
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Financial Management
- Assist in setting, managing, and tracking the Accommodation budget
- Procure goods/services/works following university guidelines to ensure transparency and value
- Monitor and offer performance feedback to contractors based on KPIs and SLA compliance
Health, Safety & Environmental Sustainability
- Ensure compliance with health, safety, and fire safety legislation
- Oversee and track compliance activities, such as:
- Fire risk assessments
- Audits and inspections
- Maintain accurate records of incidents/remediation actions
- Support a strong health and safety culture for staff, contractors, and residents
- Collaborate on sustainability initiatives, focusing on:
- Energy efficiency
- Waste reduction
- Resource management
Information & Systems Management
- Maintain electronically and paper-based records accurately and securely
- Develop and improve IT systems proficiency, e.g., Kinetics, AStRA, ABW, APEX, StarRez, ISARR, Planet FM, QFM
- Assess and provide data-driven evidence for management decisions
- Compliance with data protection (respecting information governance requirements)
Planning, Organising & Operational Readiness
- Contribute to long- and short-term planning for the residential estate
- Actively participate in:
- Emergency planning
- Business continuity
- Resilience protocols
- Support major University events with local logistics
Additional Duties
- Cheerfully undertake additional duties as directed and relevant to the role’s grade
- Proactively support the Residential Life programme while fostering student well-being
- Participate in sector learning initiatives (e.g., ASRA, CUBO, UUK accreditation)
- Contribute to University projects and activities as required
- Provide flexibility to support time-dependent events and critical demand periods
- Promote equality, diversity, and inclusion
- Support personal and professional development goals
Required Qualifications, Experience & Skills
Essential
- Demonstrated knowledge or ability in managing property, accommodation, or customer-focused operations
- Strong grasp of compliance requirements including:
- Housing legislation
- UUK Accommodation Code of Practice
- University regulations
- Health and safety & safeguarding proficiency within similar settings
- Ability to work flexibly, responding to peak workloads and managing challenging situations
- Excellent communication, interpersonal and negotiation skills with influence
- IT proficiency in:
- Reservations systems
- CRM tools
- Other facilities management systems
- Organised and solution-driven approach to operational challenges
- Customer and people-centric mindset with proven service and visitor experience expertise
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Language requirement: Oral (spoken) and written Welsh, Level B2
Desirable
- Full UK driving licence
- Experience in higher education accommodation management
- Familiarity with UUK’s Code of Practice and similar quality standards
- Advanced IT capabilities for:
- StarRez and similar software
- Multi-purpose administrative tools (e.g., project management, statistical data)
Language requirement: Oral (spoken) and written Welsh, Level C1
Benefits
- Flexible working policy
- Hybrid working arrangements available
- 36.5-hour work week for full-time roles
- Generous leave:
- 27 days annual leave + bank holidays + university closure days
- Commitment to professional development
- Enhanced pension contributions for staff
- Recognising award schemes and career perks
- Free Welsh language training
- Staff relocation financial support
- Parental leave entitlements (maternity, paternity, parental, adoption)
- Employee discounts at campus facilities, retail outlets, and dining options
- Opportunities are open to candidates working in full time or part time, job share, or term-time-only arrangements.
Note: DBS checks are required for candidates for this role. Hiring is typically completed within 4 – 8 weeks of the closing date.
To contact with employment related queries, email tgb@aber.ac.uk.
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