Omnes Healthcare
Assistant Admin Manager (Permanent)
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Assistant Administration Manager
Location: Manchester office (M3) Hours: 37.5 per week
About the Role
The Assistant Administration Manager will assist the Administration Manager in overseeing the operational management of the Patient Healthcare Advisors (PHAs), who deliver critical administrative support to clinical teams. Key responsibilities include:
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Team Leadership & Performance:
- Maintain effective working relationships to meet operational targets (e.g., timely patient access to elective services).
- Ensure 80%+ performance efficiency of PHAs in handling referral management, appointment booking, procedure scheduling, and outpatient clinic coordination.
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Policy & Compliance:
- Support adherence to the Patient Access Policy through team training and guidance.
- Monitor and escalate risks to delivery timelines to the Administration Manager.
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External & Internal Collaboration:
- Attend external meetings with commissioners as required.
- Foster interdepartmental relationships and align with organisational projects.
- Investigate patient complaints (informal/formal) and ensure actionable learning across the team.
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- Reporting & Proactive Support:
- Provide daily performance updates and targeted reports to Management.
- Execute additional responsibilities as delegated to support service growth.
Role Requirements
- Candidate Profile:
- Sharp communication, presentation, and interpersonal skills essential.
- Ability to prioritise tasks under pressure with a highly organised mindset.
- Strong performance management skills and KPI identification.
- Self-driven, motivated under pressure, and capable of influencing cross-team collaboration.
About Omnes Healthcare
Since 2006, we’ve been a NHS Primary/Secondary Care provider, rooted in clinical excellence and innovation. As part of the Evergreen Group, we’re pioneers in digital health—developing tools like the Evergreen Life app to empower patient autonomy.
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Our mission: Enhance healthy life years through personalised, accessible care. Our values guide us:
- Caring (respect + compassion)
- Inclusive (diverse collaboration)
- Evolving (continuous improvement)
- Ambitious (excellence for impact).
Benefits Package
- 5 weeks’ holiday (+ bank holidays) + birthday day off
- NHS Discounts & support schemes
- Employee Assistance Programme (EAP)
- Enhanced sick pay + maternity/paternity leave
- Salary sacrifice schemes (electric car/ cycle-to-work)
- Life insurance (3x salary), healthcare cash plan, charitable giving.
Apply now—or visit our careers page to join an innovative team and champion compassionate, high-impact care. We welcome inclusive applications and adapt recruitment processes accordingly.
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