Travis Perkins plc
Assistant Branch Manager
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Assistant Branch Manager
Assistant Branch Manager – Customer Service & Sales Performance Home-based: Nationwide, UK
Location: Branch-based across Travis Perkins’ 1,400+ UK branches Working Hours: Monday–Friday (7:00 AM–4:30 PM), alternate Saturday mornings (8:00 AM–12:00 PM)
About Travis Perkins
Leading the UK building materials market for over 200 years, we’re part of Travis Perkins plc—the nation’s largest distributor. Our brand promise: supplying customer-focused solutions with unmatched service. Inspired by purpose since 1848, we’re committed to driving industry innovation on behalf of homeowners, employers, landlords, and tradespeople alike – at scale and at speed.
What Is An Assistant Branch Manager?
At the heart of every strong branch is our Assistant Branch Manager (ABM) – responsible for elevating daily operations to thrive as a high-performing retail destination.
As ABM, you’ll drive profitability and customer loyalty by leading your team to deliver:
- Unmatched retail sales growth: Fulfilling bold targets through confident, engaging interaction with customers.
- Vis ually stimulating environment: Maintaining a welcoming, high-gloss landscape designed to complement the scale, variety and supply chains we source from.
- Brand culture deep in branch life: Energising colleagues with trust and autonomy to always exceed competitor benchmarks.
You’ll harness strategic insight to flex revenue streams, ensuring every visit fuels both top line growth and fosters loyal repeat customers who value expertise and expectation.
Key Accountabilities
People Leadership & Team Development
- Coach and build an exceptional team, recognising and amplifying each member’s potential for uplift above baseline performance.
- Lead by inclusion-first excellence: champion their fair growth, challenge mediocrity, whilst celebrating wins – fostering cultures where everyone feels proud to perform their best work.
- Model integrity through consistent demonstrated commitment to our 1848 values framework.
Sales Driving & Performance
- Achieve sales targets through a customer-service mindset, establishing reperfusion loops that lead greater basket sizes and follow-up actions.
- Ensure ** Kate & Joe** (our premium brands) drive emotional value have full sales velocity but remain revenue-optimised to the fostering of inclusiveness, without compromising.
- Anticipate seasonality: use insights to forecast demand peaks and young lateral thinking to address sales bottlenecks.
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Customer & Service Excellence
- Adopt a "Proud Brand Partner" posture: viewers must see your brand’s commitment instantly.
- Proactively source Relationship Trust indicators on territories, illuminating genuinely satisfied and unsatisfied customers.
Operational Excellence
- Ensure daily efficiently drives goal achievement. Implement processes, systems, and quality controls to streamline operations, turning chaos and variability into repeatable operational hospitals for peak performance.
- Serve as the reality check client when our metrics or modelling must align with deep on-workground understanding.
- Mentorship tools will be provided to enable succession culture where high performers rise by progression derived from hands-on experience growths.
Who We Seek
Successful ABMs embody confidence, resilience, and drive – peoples’ differentiator – while staying agile. You must bring:
Essential
Non-negotiable foundation:
- A track record in sales and team management where you’ve not only hit targets but scaled team contributions.
- Broad product knowledge in a turn-key-for-products context or appliances (scarcity isn’t an issue) – a grasp off-the-belt is welcome too, including sector adjacent research.
- Leadership under fire – assertive collaboration to motivate and deescalate conflicts without apologies.
- Problem-solving tilt: “Answering my The Future Of Future” – how do we prep daily questions today into longer-term wins?
- Incredible core competence in communication that happens every 3 seconds to better outcomes and ensure automation helps, not hinders.
- Prioritisation Far Better and clear actioning sessions.
Nice to Haves
Takes ‘growth’ to the next credit:
- Scheduling (AccruedTime systems experience + SpurEye-Touch) for seamless evaluation of team attendance.
- Experience managing online sales or omni-channel revenue.
- Data Sculptor: pursuing advanced metrics and report sencology for operational necessity.
Our Commitment to You
At Travis Perkins, we prioritise opportunities for growth alongside competitive rewards. Your success fuels ours, and you enjoy:
- Career ‘Reach for Inspiration’ – Future Leadership Framework
- Tailored training including our Core Competence Leveraging framework (CCL), equipping you to realise your ABM potential.
- Managerial grants to access X-Tech Services Authorisation who lead us on improving tools and procedures you need.
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Competitive Compensation (see our ‘Income for Reel’ scale)
- Career milestones include bonus packages aligned to shared branch progression, or rewards from our Supporting Business Performance (SBP) surplus.
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Enhanced Pension Scheme
- Your effort current insurance looking forward? We match 6% of pension contributions (up to 10%) annually to support your planning for life on the other CM side.
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Discounts for Personal Wellbeing & Lifestyle Support
- 20% off Toolstation + wider savings, and ensuring T & P certificated discounts across industries; withgroup-wide on brand treasury.
- Social support programmes via DigiCredit with Centre care activation and credits for fitness/cycles, your Wellbeing Wallet reconciliation enhanced steps would boost.
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Shorter Hours, Scope Clarity
- Focused time frame allows you to focus on relevance, maximumly. Daytime shifts, so you’re back in your contributions when evening freedom augments your week.
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No Guide Without Direction
- ShareSave advantages mean you co-name for success bracket: ownership conventions for group shares driving savings which escalate?
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Relax & Reward’s Discounts Ecosystem
- Complemented from top retailers: airport parking, Deal’ful savings you’d want now for maybe later.
Team Culture
Our value promise is every day: "Industrial solidity, consistent kindness – build relationships that matter."
We’ve worked tirelessly to craft the space where everyone feels necessary, belonged, and inspired.
- We’re equally as invested in your perking with bespoke mental health strategies.
- We use personalization (per your capability) to achieve true inclusive flourishing.
- You? Be a pure, non-changing version of yourself.
(We role authenticity day-to-day, encourage tractions not trots back)
**Policy & Flex Development
vacancy declaration rules may stipulate short deadlines (must remain open for review)
We reserve the right to close this vacancy or cancel requests without cause whenever. Always relay notices for any impact to requirements or expiry due for interviewee certainty.
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