Newcastle Building Society
Assistant Branch Manager
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Assistant Branch Manager
About the Role
We’re bringing mutual savings, mortgages and financial advice for all back to the Greater Manchester region.
Following our merger with Manchester Building Society in 2023, we returned to the high street in September 2025, with our flagship King Street branch. That was just the beginning of a new era!
We have made great progress in our long-term goal to immerse our society into the fabric of Manchester. Engaging new members to join the movement through face-to-face financial services, enabling us to make a real difference in the local community.
We now have a leadership opportunity as our King Street Assistant Branch Manager, enabling you to make a significant contribution to our growth. In return, you will have the opportunity to:
- Develop and progress your career
- Take the lead in a future Branch Manager role as we grow our branch network across Greater Manchester
Within this role, you will:
- Support the Branch Manager in the day-to-day running of our city centre branch
- Coach colleagues and often act as a Deputy
- Collaborate to achieve business results by building long-term relationships with customers while providing a friendly and professional service
- Take personal ownership in applying the Branch ‘understanding needs process’
- Suggest viable financial options for customers and qualify leads for advice specialists
Responsibilities
- Manage the branch to meet business objectives and build strong customer relationships
- Be a ✨ face-to-face financial advisor ✨ focused on educating and supporting the community
- Sponsor, recruit, and manage a high-performing team
- Attend charity, networking events and community initiatives across Greater Manchester, including:
- Delivering free pop-up advice sessions across the city
- Leading community financial education talks on topics such as budgeting, savings, and mortgages
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About You
Key Requirements
An applying credible people leader who thrives in a supervisory role must embody:
- Outstanding communication skills
- Proven ability to motivate and lead from the front
- Exceptional leadership, coaching, and mentoring skills required to inspire teams
- Experience advancing organisational KPIs and demonstrating impact in customer satisfaction/professional service consistency
- A structured approach to understanding customer needs and proposing tailored financial solutions
Satisfaction and Experience
- Hands-on branch-based banking leadership (advantageous if available)
- If not, check that other management experience in a customer-facing environment has prepared you for our interactive industry requirements
Committal and Vision
- A proven leader with administrative aspiration based within this role as an opportunity to qualify for potential future Branch Manager position
- Accountability and long-term vision to support substantial growth in our branch network
Cultural Fit
- We are an inclusive employer who embraces mutual values and fosters belongingness in our communities.
- Embrace diversity and individuality: you thrive amongst strengths of diverse experiences, backgrounds, and beliefs.
- Our community is diverse, and so we strive to represent them authentically.
About Us
Why Join Newcastle Building Society Group?
Our mission is re-energising highly valued high street banking to community spaces centred around:
✔ Personalised financial guidance for every customer and community ✔ Strong operational foundation for savings and mortgage products ✔ Partnership building with neighbours and local groups to enhance well-being
Banking should be human, accountable, and accessible no matter who you are.
We promote a workplace that values every individual and reflect this in our community engagement initiatives and progressive growth strategies. Reputation hinges on commitment to act as a trusted source and customer adviser/support.
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Company Ethos
We believe in:
- A interconnected branch network inclusive of all areas across Greater Manchester
- Community Advocacy: Positioning as reliable aid beyond conventional banking.
- Commitment to Growth: Creating long-term legacy spaces to serve our local customers.
- Belonging to Support and Celebrate Everyone: Embrace individuality. Here, you bring all that they are.
Benefits Package (Competitive Salary Included)
Key Terms & Offerings
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Working Conditions
- 35-hour weekly contract
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Wellness & Work-Life Balance
- 25 days holiday (increasing with length of service + bank holidays)
- Annual bonus structure: 5–10% performance-dependent
- Above statutory family leave, where 3 months full pay and 3 months half pay apply regardless of parenthood routes
Workplace Perks & Perks
- Access to in-house financial guidance through the colleague mortgage scheme
- Income protection and life assurance (4x salary)
- Wellbeing benefits: Finance for medical support (medicash scheme)
- Electric vehicle discount scheme via salary sacrifice
- Cycle to Work package
- Free holiday purchase and selling options
- Two paid volunteering days per year
- Birthday bonus: +1 annual holiday day
Development and Growth
- Access to extensive learning resources and career-enhancing opportunities
- Gain insider learnings and experience through high street/online platform discounts
Well-being Initiatives
- Tiered discounts and subsidised gym memberships nationwide
Recognition and Rewards A robust, dynamic recognition program acknowledges high performance track through consistent leadership and operational contributions across the board.
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