Total Plumbing Supplies
Assistant Branch Manager - Total Plumbing Supplies in Chard
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Assistant Branch Manager
Total Plumbing Supplies – (Part of IBMG)
Location: Chard
Full-Time | Alternate Saturdays
Competitive Salary + Excellent Benefits
About Us
Founded in 2001, Total Plumbing Supplies provides plumbing and heating products with customer service at its core.
As part of the Independent Builders Merchants Group (IBMG), we support plumbing and heating professionals with trusted product availability, expertise, and advice.
Due to continued growth, we’re looking for an Assistant Branch Manager to join our Chard branch.
The Role
As Assistant Branch Manager, you’ll support the day-to-day running of a busy plumbing and heating branch.
Working closely with the Branch Manager, you’ll help lead the team, drive sales, and deliver outstanding customer service.
This is a hands-on role combining leadership, sales, customer service, and operational support.
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What You’ll Be Doing
Customer & Sales
- Serve customers at the trade counter and over the phone
- Deliver excellent customer service at all times
- Support the delivery of the branch sales plan
Operations
- Support goods in/out and general branch duties
- Assist with stock control, levels, and replenishment
- Help maintain smooth and efficient daily operations
Team Support
- Supervise and motivate the team
- Support the Branch Manager in improving performance
- Provide cover in the Branch Manager’s absence
Health, Safety & Compliance
- Ensure safe working practices are followed
- Maintain high standards of housekeeping and compliance
What We’re Looking For
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Experience
- Experience in a supervisory or team leader role
- Background in plumbing and heating supplies (preferred)
Skills & Attributes
- Customer-focused mindset
- Strong organisation and administrative skills
- Confident communicator
- Good sales awareness and commercial understanding
- Ability to build strong relationships
- Friendly, professional, and team-focused approach
Working Hours
- Monday–Friday: 07:00–17:00
- Alternate Saturdays (rota basis)
What We Offer
- ⭐ Competitive salary
- ⭐ Pension & paid holidays
- ⭐ Bonus scheme
- ⭐ Training and career development opportunities
- ⭐ Staff discount on plumbing and heating products
- ⭐ Employee Assistance Programme
- ⭐ Retail discounts (Perks Membership)
- ⭐ Supportive team environment
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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