Way of Life
Assistant Building Manager
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Employed on a 12-month fixed term contract working Monday - Friday 9-5:30pm
The purpose of the role is to assist and support in all areas of the operational business, providing excellent support and administration service to the Building Manager, as well as liaising with external customers and contractors, stakeholders, and other internal teams.
To complete a range of ad-hoc support and administrative tasks as well as offering suggestions to continually improve the business and the service we offer.
Essential
- Knowledge of real estate and a commitment to learn more.
- Excellent organizational skills.
- Excellent written and oral communication skills and telephone manner.
- Excellent IT skills – Microsoft Excel, PowerPoint, Outlook & Word.
- Experience of managing conflicting priorities in a busy office environment.
- Take responsibility for your own learning and development.
- Good time management.
- Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents.
- Actively embrace and work within the Company Values.
- Take responsibility for your own learning and development.
- Able to show an understanding of and commitment to good customer care and property services.
- Self-motivated, with high energy and enthusiasm.
- Demonstrable experience of taking responsibility for own actions and development.
- Opportunities, maintaining high levels of integrity.
- Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly.
Desirable
- Proven administrative experience of working in the private rented sector.
- Knowledge and experience of using Qube.
Key Tasks
- Support the Building Manager and leasing administration team.
- Support the Lease & contract coordinator with deal sheets during busier periods and launches of new assets.
- Support the Lease & contract coordinator with onboarding of all new deals and renewals on referencing system and relevant databases.
- Support the Lease & contract coordinator with ensuring all customers pay holding fee, subject to exemptions pre-approved by Management during busier periods and launches of new assets.
- Assist and ensure, all referencing is completed in a timely manner.
- Assist and ensure, all pre move in checklists and check out lists have been adhered to.
- Ensuring customers who have opted for Reposit are eligible subject to results from referencing process and/or upfront payments. If no longer eligible, informing the Building Manager to communicate this to the prospective customer.
- Take calls and email enquiries from prospective tenants and book in viewings.
- Undertake in-person viewings.
- Dealing with ad-hoc renters enquiries via phone, email, or portal reporting.
- Instructing reactive maintenance works reported by renters on FixFlo system and keep tenants updated on progress of works.
- Liaising with contractors on day-to-day maintenance issues to ensure works are undertaken in a timely manner and to standard required.
- Assist Building Manager in chasing renewals for existing tenants.
- Use inventory hive system to undertake check-in and check-out inspections and liaise with.
- Building Manager on dilapidation works identified.
- Assist Building Manager with instructing and managing end of tenancy works.
- Undertake tenant move ins as and when required.
- Liaise with contractors on any PPM works instructed by Building Manager.
- General cover for Residents hosts as and when required.
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General Responsibilities
- Act at all times in line with the Company Values, integrating these into all work practices.
- Participate in team, departmental and corporate project and planning processes as required.
- To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.
- To act as an ambassador for Way of Life in your conduct during working hours and in all contact with customers and third parties connected with Way of Life’s business.
- Support the Marketing Team to implement engaging community building events for residents.
- To undertake any other duties as are reasonably requested from time to time.
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Benefits
Critical Illness Cover
Eligible employees will be automatically included in this policy after 12 months’ service.
Eye Tests & Glasses
Way of Life will cover the cost of an eye test up to a value of £30 every 2 years.
Family Friendly Pay
Way of Life provide enhanced rates of Maternity, Paternity and Adoption pay (subject to eligibility criteria as outlined in the full policies available in the handbook).
Life Assurance
Employees will automatically be included in the Group Life Assurance policy after 12 months’ service. This provides death in service benefit at 4 x basic annual salary at date of death.
Benefit Hub
This is available to all employees from the start of employment. Benefit Hub, is a team happiness platform that gives you access to over 200 perks! You’ll get access to hundreds of big brand discounts; a wellness hub packed with expert lifestyle and fitness classes; premium rewards; plus a ton of fun surprises!
Private Healthcare
This is available from the start of employment. Way of Life will pay for employees Private Healthcare. Employees can choose to add family members (spouse/children) or their Partner (providing they live at the same address as the employee) at the rates we can get as a Company.
Season Ticket Loan
We are aware that travel can be expensive. Way of Life provide season ticket loans for employees who have completed their probation period, in order to help spread these costs.
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