Berrycroft Community Health Centre
Assistant Business Manager
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An exciting opportunity at Berrycroft Community Health Centre
We are looking for a proactive Assistant Business Manager to play a central role in the day-to-day operational leadership of our practice.
You will help coordinate services across the organisation, support operational teams and ensure issues are resolved effectively. You will be a trusted point of contact for colleagues, bringing people together, keeping priorities moving and helping us deliver safe, efficient and consistently high-quality services for our patients.
What you’ll be doing
You will:
- Provide first-line coordination and practical support for day-to-day IT and digital issues affecting operational teams.
- Act as a link between staff and internal and external system support providers, ensuring issues are logged, tracked and progressed.
- Support systems use, troubleshooting and the adoption of digital processes, helping to maintain operational continuity during system issues, upgrades or outages.
- Coordinate day-to-day health and safety and facilities activity, including monitoring risks, escalating issues, tracking actions and maintaining records and policies for audits and inspections.
- Lead and support the Rota Manager to ensure clinical rota templates maximise appointment availability and that changes are communicated effectively across teams.
- Oversee patient communications through the practice website and social media channels, ensuring content is accurate, up to date and aligned with service changes.
- Lead, support and develop the Patient Services Team Leaders, Operations Assistant and Rota Manager.
- Work with Patient Services and the Business Director to improve patient experience across front-line services and administrative pathways.
- Use data, feedback and operational insight to identify trends, service gaps and opportunities for improvement.
- Provide proactive, high-level executive support to the Business Director and Board.
- Anticipate priorities, prepare papers, coordinate actions, manage follow-up activity and support delivery against business objectives.
- Support the practice’s governance and compliance framework by coordinating policies, audits, action plans, risk logs, incident follow-up, mandatory processes and evidence gathering.
- Work with relevant leads to ensure responsibilities and actions are clearly allocated and progressed.
- Map, document and embed standard operating procedures and effective working practices where needed.
- Coordinate and support operational projects, service changes and improvement initiatives.
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Why join us?
You will be joining a welcoming and collaborative healthcare team in a modern, purpose-built medical centre.
Our benefits include:
- A friendly and supportive working environment: Join a welcoming team of healthcare professionals who collaborate across the organisation and with the wider community through our Collaborative Practice Initiative and Friends of Berrycroft charity.
- Modern facilities: Work in a purpose-built health centre with modern amenities, an onsite café and childcare providers nearby.
- Free onsite parking: Parking and electric vehicle charging points are available.
- Onsite staff discounts: Enjoy a staff discount at our in-house coffee shop.
- NHS Pension Scheme: Benefit from valuable employer pension contributions in line with NHS Pension Scheme arrangements.
- Blue Light Card eligibility: Access discounts across thousands of brands and services.
- Employee Forum: Have your voice heard and contribute to initiatives across the organisation. Our forum has helped shape our employee recognition framework and other workplace improvements.
- Employee Assistance Programme: Access a confidential 24-hour helpline offering counselling, legal guidance and practical information for employees and their immediate family members.
About you
You will be a confident and approachable operational leader who can build strong relationships across a busy organisation.
You will bring:
- Education to A-Level standard or equivalent experience.
- A sound understanding of operational management within general practice, primary care, the NHS or a similarly complex service environment.
- A good understanding of patient service delivery, governance, compliance, service improvement, confidentiality, information governance and professional boundaries.
- Working knowledge of employment-related people management processes, including induction, absence management, performance support and conduct issues.
- Experience of supervising or managing staff in a busy operational or service-led environment, with the ability to motivate, support and challenge others constructively.
- Experience of coordinating day-to-day operations, resolving problems and managing competing priorities in a fast-paced environment.
- Experience of supporting meetings, preparing papers, maintaining action logs and providing senior administrative or executive support.
- Experience of working across teams, building effective relationships, reviewing processes and implementing improvements.
- Strong organisational, project management, problem-solving and operational judgement skills.
- Strong IT and digital skills, with confidence using practice systems and Microsoft 365 applications.
- The ability to build credibility quickly and work confidently with staff at all levels.
- High emotional intelligence, resilience and professionalism, with the ability to remain calm and adaptable under pressure.
- A compassionate, approachable and patient-focused style, alongside a proactive, dependable and solutions-oriented approach.
- The ability to handle sensitive and confidential information with discretion and sound judgement.
- A commitment to high standards, continuous improvement, team development and promoting a culture of empathy, accountability, professionalism and service excellence.
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It would be desirable if you have:
- A management or leadership qualification, or a willingness to work towards one.
- Training in quality improvement, project management, governance or coaching.
- Experience of supporting organisational change, digital implementation or service redesign.
Job Details
This is a full-time position, working 37.5 hours per week Monday to Friday.
In return, you’ll receive a salary of £42,000–£43,500 per annum, depending on experience.
Pre-employment checks and safeguarding
BK Health is committed to safeguarding, so the successful candidate will be expected to share this commitment and complete all appropriate pre-employment checks, including undertaking a Disclosure and Barring Service (DBS) check at the level appropriate to the role. The successful candidate must also have the right to work in the UK.
How to apply
To apply, please submit your CV and a supporting statement explaining how your experience and approach would help you succeed in the role.
This is an exciting opportunity to take on a broad and rewarding role where your work will make a visible difference to colleagues, services and patients.
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