La Prairie Switzerland
Assistant Business Manager
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La Prairie Team Leader Opportunity
Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? Then La Prairie might be the brand for you.
We are looking for a Team Leader for La Prairie, Selfridges, London. In this role, you will act as a true brand ambassador, leading by example to deliver exceptional luxury client experiences while supporting and motivating your team to achieve outstanding results. You will play a key role in driving performance, maintaining the highest service standards, and ensuring the counter reflects the prestige and excellence of the La Prairie brand.
Key Responsibilities
- Service Excellence
- Leading by example in all aspects of the La Prairie service by ensuring all personal sales goals are met consistently.
- In the absence of the Business Manager, support the business with planning and ensuring there is fluid communication and follow-up across the team.
- In the beauty room, skilfully marrying the Art of Beauty and selling skills together to achieve KPI's. Supporting other therapists to execute as effectively.
- Working with initiative, seeing opportunities, and acting on them.
- Ensure accuracy and compliance of the EPOS System for customer records.
- Ensure full contribution of all events held both internally and externally, promoting best in class with a strong return. Ability to follow through energetically with events and achieve goals.
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Rapport and Communication
- Complete all administration required accurately and on time.
- Ability to be approachable and build relationships with others.
- Demonstrates ability to listen and communicate both verbally and written.
- Be informed about current and new business initiatives and provide feedback to your Business Manager.
- Possesses persuasion and negotiation skills.
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CRM
- Act as the Aurora CRM lead within the team, ensuring CRM campaigns and priorities are clearly cascaded to Beauty Advisors.
- Support and coach the team in the effective day-to-day use of Aurora to build client relationships and drive repeat business.
- Share CRM best practice and encourage consistent, accurate client data capture and follow-up.
- Monitor CRM engagement within the team and provide guidance to improve adoption and performance.
- Use Aurora insights to support clienteling, event planning, and targeted customer outreach.
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- Visual Merchandising
- Present the counter in a well-maintained, brand-expectation standard.
- Ensure the beauty room is also to a luxury standard while working with the visual merchandising team to meet company guidelines.
- Make certain the counter is fully stocked and that all products are stored by category and shade sequence.
Skills and Experience Required
- NVQ level 3 in Beauty Therapy (desired but not essential).
- Experience of providing high-quality skincare treatments to clients.
- Client-focused and dedicated to providing a luxury experience.
- Polished, approachable, and friendly communication skills.
- Dedicated to achieving/exceeding KPI's.
- Able to work collaboratively as part of a small team.
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