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Assistant Cafe Manager
Assistant Café Manager | London, GB | Full-Time
Monocle Café, located on the picturesque Chiltern Street in Marylebone, embodies the Monocle brand's ethos— blending thoughtful hospitality, exceptional coffee, and considered design into a welcoming space cherished by locals, creatives, and global visitors. We’re seeking an Assistant Café Manager to lead our team with hands-on leadership, an emphasis on customer experience, and a keen eye for operational excellence.
About the Role
Your role is dynamic and rewarding. In this hands-on leadership position, you’ll:
- Support the Café Manager in overseeing daily operations.
- Oversee the team, ensuring smooth service, high standards, and a vibrant atmosphere.
- Embrace the variability of the day—whether greeting guests, managing stock, introducing seasonal menus, or troubleshooting challenges—to deliver exemplary hospitality in line with Monocle’s standards.
Key Responsibilities
Hospitality & Operations
- Ensure the smooth day-to-day running of the café during peak and off-peak periods.
- Lead service for busy morning rushes and maintain consistent excellence in food, coffee, and presentation.
- Uphold health and safety, food hygiene, and licensing requirements at all times.
- Champion Monocle’s values and create a warm, welcoming environment for every customer and team member.
Team Leadership
- Support recruitment, induction, and training of new staff while developing existing team members into confident, knowledgeable ambassadors.
- Assist with rota planning, shift supervision, and fostering a positive, collaborative team culture.
- Provide encouragement and constructive feedback to elevate service standards.
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Commercial & Administrative
- Manage stock, place orders, and maintain strong supplier relationships.
- Monitor labour costs and operational efficiency, presenting insights to improve performance.
- Handle and reconcile cash, ensuring accuracy and transparency in daily operations.
- Innovate and optimise processes to enhance both efficiency and customer experience.
Brand Standards
- Ensure the café remains visually stunning, reflecting Monocle’s dedication to quality design.
- Ambassador role: Represent Monocle seamlessly in interactions, embodying their identity and values.
About You
This role is ideal for someone who thrives in fast-paced environments and enjoys leading front-of-house with empathy and organisation. You’ll have:
- Proven experience in a supervisory or assistant management role within hospitality (cafés, restaurants, or premium settings).
- Exceptional customer service and communication skills, with a track record of delivering memorable experiences.
- Leadership and people management skills: Mentor colleagues, empower teams, and drive motivation.
- A calm, detail-oriented approach—balancing urgency with meticulousness, even under pressure.
- Sound knowledge of food safety, health and safety compliance, and licensing protocols.
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It would be beneficial to have:
- Barista or specialty coffee experience to inspire confidence in tiered brews.
- Familiarity with cocktail or bar operations for broader beverage versatility.
- Experience surpassing stock control, rostering, and cost management.
- A genuine enthusiasm for the Monocle brand, design, culture, travel, and hospitality culture.
Why Join Monocle?
As an extension of the independent global media brand Monocle, our café is more than a workspace—it’s a community hub where customers experience the brand firsthand. Join us and benefit from:
- A competitive salary reflecting market standards.
- Complimentary meals during shifts, ensuring great food and morale.
- Staff discounts across all Monocle cafés and retail shops.
- Ongoing training and career development within a globally recognised brand.
- The opportunity to grow with a fast-expanding, lifestyle-centric brand and contribute to its evolving narrative.
If you’re a passionate hospitality leader—driven by customer service, team excellence, and detail—apply today and be part of the Monocle difference.
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