Metropolitan Gaming
Assistant Casino Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Assistant Casino Manager
Assistant Casino Manager
About Us
Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy. Atmosphere. Service that’s sharp and in sync with the moment.
Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you’re upbeat, curious and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark.
Why Join Us?
-
A place to grow, not just a job—you’ll be recognised for great work and given opportunities to build skills and advance your career
-
Alongside competitive pay, enjoy:
Discounts and perks across travel, retail, hospitality and wellbeing Company pension scheme and life insurance cover Discount on food and non-alcoholic beverages across all venues Season ticket loan and cycle-to-work scheme Refer-a-friend bonus reward
What We Are Looking For
We are looking for an Assistant Casino Manager to support and assist the Venue Director and Casino Managers in achieving the highest possible standard in the overall operation of the club. Responsibilities include ensuring compliance with:
- The Gambling Act
- Company’s Gaming Manual and Code of Conduct
- Health and Safety legislation
- All company rules and procedures
Main Responsibilities
Core Operations & Compliance
- Ensure all gaming operations are carried out at optimum standards of efficiency.
- Deliver outstanding customer service consistently, aligned with company expectations.
- Actively contribute to commercial, procedural, or people management discussions at management meetings.
- Support internal and external marketing and sales activity implementation.
- Ensure gaming adheres to Rules of Casino Games and Company procedures, promptly reporting any breaches via the required process.
- Maintain an optimum level of experienced staff for maximum efficiency during shifts.
- Develop and encourage effective in-venue and inter-venue communications, coordinating with ancillary departments as needed.
- Pass on information from visits by statutory officials to the Venue Director and/or Casino Manager on duty.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Customer & Team Management
- Place a high priority on customer relations on the casino floor, including:
- Strong knowledge of players
- Gaming methods & performance tracking
- Cheque encashment status management
- Supervise team members within jurisdiction, ensuring adherence to Gaming Manual, Rules of Game, and other company standards.
- Conduct game inspections when required.
- Supervise count procedures and maintain accuracy in hourly report sheets (casino results and cash drop).
Dispute Resolution & Screening
- Escalate disputes to senior management without delay.
- Directly address customer requests when not resolved on the casino floor.
- Develop junior team members through support, feedback, and adherence to company development tools (appraisals, performance reviews).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Compliance & Risk Assurance
- Investigate employee absences, grievances, and disciplinary matters.
- Conduct disciplinary hearings or grievance meetings at senior management’s request.
- Identify gaming team potential, aiding career progression by separating promotions, salaries and training plans.
- Address underperformance with recommendations for remedial action.
- Actively promote employee engagement through coaching, feedback, and rewards.
Regulatory & Security Adherence
- Uphold licensing objectives per Gambling Act 2005, including AML/CTF and Social Responsibility policies.
- Report non-routine compliance matters (e.g. high-risk transactions, suspicious activities, or potential breaches requiring action from the Unit of Compliance) immediately.
- Comply with centralised reporting to a UK/EMEA compliance organisation.
- Support regulatory authorities in any requests (information, compliance checks, audits).
- Ensure strict adherence to legal standards (money laundering prevention, gaming, safety, hygiene and fire regulations).
- Coordinate closely with the security department on:
- General security procedures
- Monitoring regulations
- Health and safety compliance
- Fire evacuation protocols
Additional Notes
This role operates on a 24/7 schedule, requiring flexibility with evenings, weekends, shifts, and after-hours work. Availability across this timeframe and adaptability are essentials.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location