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Assistant Clubhouse Manager - Hampton Court Palace Golf Club
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Location: Hampton Court Palace Golf Club
Reports to: Clubhouse Manager
Role Purpose
The Assistant Clubhouse Manager supports the Clubhouse Manager in the day-to-day leadership and smooth operation of the clubhouse, including food & beverage service, staffing, stock control, and facility standards. This is a hands-on operational role focused on delivering an outstanding experience for members, guests, and visitors in one of the most unique and historic golf settings in the country.
Clubhouse Operations & Food & Beverage
- Support daily management of the restaurant, bar, terrace, and function areas.
- Ensure high-quality service delivery and presentation standards.
- Manage staffing rotas, briefings, supervision, and training.
- Oversee stock ordering, supplier coordination, and cost control.
- Maintain cleanliness and presentation standards throughout the clubhouse.
Compliance & Standards
- Ensure compliance with health & safety, food hygiene, and licensing regulations.
- Support reporting on operational performance and clubhouse metrics.
Experience
- 2-3 years experience in hospitality management or assistant management roles, preferably within premium venues, golf clubs, country clubs, or hotels.
- Proven track record delivering high-quality food and beverage service, with experience managing a team in a busy hospitality environment.
- Strong operational experience in food & beverage service, including restaurant/bar management, stock control, and team supervision.
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Skills & Knowledge
- Excellent organisational and time management skills, with the ability to prioritise tasks, manage rotas, and handle multiple priorities in a fast-paced environment.
- Strong interpersonal, communication, and customer service abilities — outgoing, approachable, and empathetic to build rapport with members, guests, clients, and team members.
- Commercial awareness, including upselling opportunities, cost control, and understanding profit margins in food and beverage operations.
- Solid knowledge of food & beverage operations, supplier management, inventory control, and maintaining high presentation/hygiene standards.
- Proficiency in booking and EPOS systems, Microsoft Office, and basic reporting for operational metrics.
- Understanding of health & safety, food hygiene (e.g., Level 2/3 certification desirable), licensing regulations, and compliance in a licensed venue.
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Personal Qualities & Attributes
- Passionate about delivering exceptional hospitality and guest experiences in a premium, historic setting.
- Proactive, adaptable, and calm under pressure, able to handle unexpected issues and last-minute changes effectively.
- Leadership-oriented with the ability to supervise, motivate, train, and develop a team while fostering a positive, collaborative culture.
- Detail-oriented and meticulous, with a high standard of personal presentation and eye for maintaining clubhouse standards.
- Flexible and reliable, willing to work variable shifts including evenings, weekends, and holidays to support clubhouse operations.
- Enthusiastic team player with a positive attitude, resilience, and a genuine interest in contributing to Get Golfing's mission of accessible, community-focused golf and hospitality.
Desirable
- Experience in a golf club, country club, or similar membership venue.
- Relevant qualifications (e.g., food hygiene, supervisory management, or hospitality certifications).
Benefits
- Training & development opportunities
- Free golf
- 50% staff discount on food
- Staff referral programme
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