Bank of China
Assistant Customer Due Diligence - Mandarin Speaking
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Glasgow Branch sits within the first line of defence (1LoD) of the Bank and provides financial services to individual customers as well as Small and Medium-sized Enterprise (SME) clients. It is an important point of contact for individual customers to access their current accounts, mortgages, debit cards and credit cards services. As an Assistant Customer Due Diligence - Mandarin Speaking, you will be responsible to deliver excellent customer service whilst ensuring all regulatory obligations are fully adhered. You will also be undertaking operational tasks to support the Branch in achieving its business strategies and objectives. This is a full time permanent position.
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Key Responsibilities
- Responsible for handling customer queries, implementing customer contact strategy, identifying potential sales opportunities, implementing marketing strategies, and developing long term relationships with customers
- Implement Business & Commercial strategy and fulfil all targets set out by the Bank
- Assist with the on-going Customer Due Diligence (CDD) review
- Process new account applications, closure of accounts and change of customer information
- Maintain customer relationships and cross-sell relevant products and services
- Market and promote the Bank's products in the target local business and commercial markets
- Support the team with MI reporting and KPI tracking related work
- Ensure all activities meeting the Bank’s internal policies, procedures, and other regulatory and mandatory requirements at all times
- Act as coordinator for projects with 2nd and 3rd line of defence
- To undertake ad-hoc tasks when required
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Requirements
- Degree educated in Finance, Economics or Accounting
- Proven track record in similar business stream
- Experience in Banking is preferred
- Knowledge of Retail Banking products and processes is preferred
- Good problem solving skills
- Good marketing or sales skills
- Excellent English and Mandarin communication skills
- Team player
- Attention to detail
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