Hertfordshire County Council
Assistant Customer Service Supervisor - Harpenden Library
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Assistant Customer Service Supervisor - Harpenden Library
Assistant Customer Service Supervisor – Harpenden Library
Job Title: Assistant Customer Service Supervisor – Harpenden Library
Starting Salary: £25,583 per annum (opportunity to progress to £28,142) – pro rata for part-time roles| Pay award pending
Hours: 33 hours per week
Location: Harpenden Library (duty shifts may also include St Albans Library), please see the attached timetable.
Contract Type: Permanent
Directorate: Resources
About the Team
Do you want to transform lives in the community while launching a rewarding career? Apply for a role with Hertfordshire Libraries.
Hertfordshire’s libraries are more than book collections – they are:
- Vibrant community hubs hosting diverse activities
- Spaces for digital literacy
- Creative and wellness-focused environments
- Gateways to information and lifelong enrichment
Offering services across town centres, villages, and performing arts sites, our mission: “To help people live better for longer.” The role of Assistant Customer Service Supervisor demands passion for community-led leadership, collaborating directly with the Library Manager to deliver exceptional support and service.
Harpenden Library serves as a bustling town-centre hub with a broad schedule:
- Adult and children’s events
- Coffee Mornings, Lego Club and Early Years programmes
About the Role
This position supports our Inspiring Libraries 10-year strategy through the following key responsibilities:
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Supervision:
- Assist the Library Manager in coordinating staff, including timetabling and training.
- Champion staff appraisals and take senior on-duty responsibilities as required.
-
Service Execution:
- Promote frontline library services aligned with Inspiring Libraries: My Space* goals.
- Foster collaborative community engagement through promotional events and outreach initiatives.
-
Operations:
- Monitor and ensure accurate data collection for monthly financial and statistical reporting.
- Offer administrative and service support to the Area Management Team as directed.
-
Contribute to attracting more library visitors by supporting local campaigns.
Essential Requirements
- Exceptional communication and administrative skills
- Customer service zeal and a proven track record of delivering outstanding client care
- Experience in supervising teams, aligning daily activities with team objectives set by managers
- Strong time management and organisation abilities to handle multiple workloads
- Skill and confidence in using Microsoft Office (e.g. Word, Excel) for data presentation and team support
Desirable Skills
- Reliability and adaptability to handle diverse, high-energy community events
- Willingness to engage proactively with all staff groups and regular patrons of libraries
Additional Notes
- Equity and Inclusion: Applications are invited from UK-resident candidates with confirmed right to work documentation in the UK. No sponsorship currently available.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
-
Level of this role is 6. International candidate requirements are outlined in our Job Profiles.
-
To discuss the role, contact Ian Pattison, Senior Operations Librarian:
- Email: Ian.Pattison@hertfordshire.gov.uk
- Tel: +44 300 123 4049
-
Interview Date: 27th July 2026
Benefits of Working Here
(Additional details omitted. Details would typically include: pension, announcers, training, and career progression opportunities.)
How to Apply
Submit your current CV, ensuring it details:
- Full employment history, including any gaps
- Training completed
- Qualifications attained
Supplement your CV with a paragraph outlining achievements tied to the advertised criteria. Eligible applicants meeting minimum standards from the Disability Confident programme will receive priority interview consideration.
Important Notice
Right now, as part of Hertfordshire’s Local Government Reorganisation (LGR), roles anticipating future organizational restructuring are subject to potential transfers under TUPE principles. Details and consultancies for affected employees will apply from 1 April 2028:
For more information, visit: Hertfordshire LGR
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills