Gleneagles
Assistant Executive Housekeeper
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COME AND JOIN US
We are currently seeking a standards-driven Assistant Executive Housekeeper with an incredible eye for detail and a hands-on leadership style, to join our Housekeeping team.
The on target earning potential for this role is £45,000 per annum - comprising a base salary of £40,000, plus a qualified estimate of £5,000 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.
ABOUT GLENEAGLES
One of the world’s most iconic luxury hotels and sporting retreats, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.
WORKING AT GLENEAGLES
We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.
Location: Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).
Here's a bit more detail on what we see you doing in this role:
- Partnering closely with our Executive Head Housekeeper to lead, engage and develop our team of over 140 room attendants, porters and managers, fostering a positive, inclusive and high-performing culture
- Deputising for the Executive Head Housekeeper, you'll provide leadership, guidance and operational oversight across the Housekeeping department, ensuring exceptional standards are maintained and the team is fully supported in their absence
- Maintaining exceptional standards of cleanliness, presentation and room readiness across the estate, ensuring guest rooms, public areas, our staff accommodation and back-of-house spaces are consistently immaculate
- Overseeing both day and night housekeeping operations, ensuring full compliance with our departmental policies, standards and procedures
- Leading by example, inspiring, motivating and supporting the Housekeeping team, creating an environment where our people can thrive, develop and progress their careers
- Ensuring your team has the resources, equipment and support needed to perform their roles safely, effectively and efficiently
- Driving service excellence by continuously reviewing standards, identifying opportunities for improvement and ensuring expectations are clearly understood; empowering your team to deliver memorable guest experiences and consistently exceed expectations
- Handling guest feedback, concerns and service recovery situations with professionalism, care and discretion
- Supporting the department's financial objectives by managing people, stock and operational costs effectively while maintaining exceptional standards
- Building strong relationships with our Maintenance team to ensure any issues are identified and resolved swiftly
- Managing stock inventories and ordering processes, maintaining appropriate stock levels and ensuring accurate cost control and timely supplier payments; taking ownership of stock takes and inventory management, ensuring efficient and organised processes are always followed
- Contributing to our daily and weekly operational meetings, playing a key role in the successful planning, preparation and delivery of an outstanding guest experience
- Ensuring all guest requests and enquiries are responded to promptly, professionally and with genuine warmth and care
- Conducting regular inspections throughout each shift to ensure our renowned standards are consistently achieved across both guest-facing and colleague areas; supporting the delivery of flawless room presentation, ensuring every guest room is prepared to the highest luxury hospitality standards
- Collaborating closely with our Front Office, Events and operational teams to coordinate special requests and create seamless guest experiences
- Building meaningful connections with guests, delivering warm, intuitive and personalised service that enhances every aspect of their stay
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The kind of person we're looking for:
- You have significant experience within Housekeeping operations, including leadership responsibility in a supervisory or managerial capacity, ideally within large and complex operations. Knowledge of HOTSOS, Opera or similar hotel management systems would be beneficial
- A hands-on and highly visible leader, with a strong work ethic, your organisational skills are excellent and you have strong resilience, allowing you to thrive in a fast-paced environment
- You have exceptional attention to detail, with a keen eye for presentation and fantastic ability to consistently identify and address opportunities to improve standards
- Committed to excellence, you take pride in delivering outstanding results while inspiring others to strive for the same high standards
- With genuine enthusiasm for luxury hospitality, delivering exceptional guest experiences, driving operational excellence and leading teams through change are second nature to you
- A natural relationship builder who creates trust and credibility with colleagues at all levels, you foster an environment where people feel valued, supported and empowered to succeed
- You're an incredible people leader who can motivate, coach and develop others, whilst confidently managing performance in a constructive and supportive way
- A natural ambassador for exceptional hospitality, you create positive, memorable experiences for guests and colleagues alike through your warmth, professionalism and genuine care
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
- You have a positive “can do” attitude to solving problems in a professional and courteous manner
- A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual
- You want to be part of a team that works hard, supports each other and above all has fun along the way
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What’s in it for you:
- Time to let your hair down
- 30 days holiday (including bank holidays) that increases with service
- Seasonal parties and local social events
- 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
- Golf Membership (with access to all 3 championship courses) for £50.00 per annum
Treats in your pocket
- Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
- Eligible employees can access the Octopus EV Car Scheme, offering the opportunity to drive a brand-new electric vehicle
- Free ‘pay day’ lunch and monthly drinks offers
- A generous ‘refer a friend’ scheme
Be our guest
- Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service
- Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles
- Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few
- Subsidised, single occupancy, en-suite accommodation available on our grounds
Investment in your future
- Pension scheme, including an enhanced option for eligible employees
- Life Insurance
- Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
- Ongoing investment in your personal development with access to internal and external training qualifications and programmes
- Internal career opportunities across a wider range of specialisms and departments
Supporting your wellbeing
- Access to a range of discounted health assessments through Nuffield Health for eligible employees, supporting a proactive approach to wellbeing
- Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
- Monthly recognition programme
- Volunteering day every year with a charitable partner of your choice
- Gleneagles Cycle Scheme, helping you spread the cost of the bike you really want while reducing your carbon footprint
*About gratuities & service charge:
Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
It is estimated that in 2026, our full-time employees can expect to receive around £5,000 in addition to their annual salary
If you are our next Assistant Executive Housekeeper, please forward your most recent CV to us today!
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