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Assistant Facilities Manager – Aviva Investors Account
JLL are currently recruiting an Assistant Facilities Manager (AFM) to support the Aviva Investors account, assisting the Facilities Management team across a diverse portfolio of properties primarily in Redhill, Surrey.
This role provides an excellent opportunity to develop broad experience across multiple asset types and locations within one of JLL’s key client accounts.
The AFM will play a key role in supporting the Facilities Managers in the day-to-day delivery of best-in-class FM services, ensuring compliance, efficiency, and high standards across all properties. Reporting to the Senior Facilities Manager (SFM). The position has a strong administrative focus, including tasks related to health and safety, invoicing, contractor coordination, and client reporting, while also involving regular site visits to support the on-site teams and maintain operational standards.
What your day-to-day would look like:
Client Service
- Support the Facilities Managers in understanding and delivering on the client’s objectives for each property.
- Assist in the preparation of client reports, ensuring timely and accurate information on facilities performance and compliance.
- Foster positive working relationships with occupiers and client representatives.
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Facilities Management
- Provide administrative support for key FM processes including health & safety documentation, compliance tracking, and procurement.
- Provide annual leave cover for site based and remote Facilities Managers.
- Assist with invoice processing, purchase orders, and service charge budget administration.
- Support the mobilisation of new properties and transitions into management.
- Help coordinate contractor performance, ensuring adherence to JLL’s procurement standards and health & safety policies.
- Conduct regular site inspections to review building condition, statutory compliance, and contractor service delivery.
- Assist in maintaining site records, occupier guides, permit to work systems, and emergency procedures.
- Support sustainability and socially responsible management initiatives across the portfolio.
- Participate in the FM team’s on-call rota to assist with emergency response coordination when required.
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Requirements
- Experience within facilities management, ideally supporting multiple sites or working on a large client account.
- Experience in managing contractors and developing working partnerships.
- An understanding of MEP services and governance.
- Strong organisational and administrative skills with excellent attention to detail.
- Understanding of health and safety practices and compliance obligations (IOSH qualification desirable).
- Good interpersonal skills, with the ability to communicate effectively with clients, contractors, and occupiers.
- Proficient in Microsoft Office and familiar with CAFM or FM systems.
- Knowledge or experience in overseeing small works / projects. (Desirable)
- Flexibility to travel to various sites in a portfolio.
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