Encore
Assistant Facilities Manager - London, NW9
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Assistant Facilities Manager – North West London
We’re seeking a dedicated Assistant Facilities Manager to join Encore at one of our established developments in North West London. This is a full-time opportunity for someone who takes pride in keeping sites well-maintained, safe, and welcoming.
Role Overview
- Location: London, NW9
- Hours: Mon–Fri, 14:00–22:00
- Salary: £35,000
Key Responsibilities
Building & Safety Management
- Conduct evening site walkarounds, inspecting internal and external communal areas for cleanliness, damage, faults, and health & safety risks.
- Carry out or oversee system testing, including emergency lighting, fire alarm systems, smoke vents, and lift emergency lines.
Emergency & Incident Response
- Act as the first point of escalation for facilities-related emergencies between 4pm and 10pm, including:
- Leaks
- Lift breakdowns
- Fire alarm activations
- Power outages
- Access control issues
- Floods
- Security incidents
Resident & Contractor Support
- Serve as the first point of contact for residents, lessees, and visitors, providing reassurance, updates, and support with:
- Maintenance issues
- Complaints
- Emergencies
- General requests
- Manage contractors on site, ensuring they work safely and follow signing-in/out procedures.
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Repairs & Maintenance Coordination
- Raise urgent or emergency work orders out of hours and arrange contractor repairs.
- Follow up where possible to ensure completion.
- Ensure concierge spaces, lobby areas, and communal zones remain clean, tidy, safe, and presentable.
Team Leadership & Reporting
- Support, oversee, and manage the concierge team, including:
- Allocating tasks
- Monitoring workloads
- Ensuring service continuity
- Maintain accurate compliance records, incident logs, and handover notes for the daytime team.
- Assist with refuse management and waste collection issues.
Requirements & Qualifications
Essential
-Experience working on a large or complex development, ideally in:
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Residential block management
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Facilities management
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Hospitality
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Similar operational environments*
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Armed forces experience (welcomed)
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Ability to respond to incidents, emergencies, or urgent operational issues
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Experience in leading, mentoring, coaching, or developing a team
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Contractor management experience
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Strong understanding of health and safety requirements, with practical experience applying them
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Excellent time management and task prioritisation skills
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Superior written and verbal communication
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Good computer skills, including Microsoft Office (especially Excel, Word, and Outlook)
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Health & safety qualification (e.g., IOSH Managing Safely) or a willingness to achieve this within the first year
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Benefits & Perks
At Encore, we reward commitment with a great benefits package:
- Annual Leave: 20 days + bank holidays (pro-rata for shift patterns)
- Health Benefits: Access to SmartHealth online services (for you and immediate family)
- Wellbeing Support:
- Eye care vouchers
- Cycle to Work scheme
- Recognition:
- Perkbox rewards
- Company social events
- Future Security: Company pension scheme
Why Join Encore?
At Encore, we deliver excellence in property management and maintenance. As an Assistant Facilities Manager, you’ll: ✔ Play a key role in creating a safe, clean, and inviting environment for residents. ✔ Support a team that values quality and professionalism. ✔ Join a company with a commitment to continuous improvement.
Apply Today Ready to be part of a dedicated, results-driven team? We’d love to hear from you!
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