L'oscar London
Assistant Front Office Manager
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Company Description L'oscar London is an exclusive luxury hotel housed in a beautifully restored former Baptist Church in the heart of the city. Designed by renowned French architect Jacques Garcia, the property showcases Baroque-inspired interiors that blend elegant French style with historic British architecture. The hotel offers 39 bedrooms, including 18 suites, and features the opulent L'oscar Restaurant, Baptist Bar, and distinctive event spaces for meetings and celebrations. Its theatrical design and attention to detail create a unique, immersive atmosphere for guests seeking a luxurious urban escape. Team members join a boutique environment focused on personalized service and high-end guest experiences.
Role Description The Assistant Front Office Manager is a full-time, on-site role based at L'oscar London in Greater London. This position supports the Front Office Manager in overseeing daily front desk operations, ensuring smooth check-in and check-out processes, and maintaining high standards of guest service. Responsibilities include:
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- Supervising front office colleagues
- Coordinating reservations and room allocations
- Handling guest inquiries and feedback
- Resolving issues promptly and professionally
- Monitoring lobby presentation
- Assisting with training and performance reviews
- Collaborating with other departments to deliver seamless, luxury experiences
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The Assistant Front Office Manager is expected to lead by example, uphold brand standards, and contribute to continuous improvement of front office procedures.
Qualifications
- Previous experience in Front Office or a guest-facing hospitality role, with excellent customer service skills.
- Strong administrative and organizational skills, including experience with hotel systems or Property Management Systems (PMS).
- Proven ability to deliver exceptional guest experiences, resolve concerns professionally, and maintain high levels of guest satisfaction.
- Excellent verbal and written communication skills, with the ability to interact confidently with guests, colleagues, and external partners.
- Knowledge of LQA and Forbes service standards is highly desirable.
- Previous supervisory experience in a luxury hotel environment is an advantage.
- Fluency in English is required; additional languages and flexibility to work shifts, weekends, and bank holidays are preferred.
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