Welcome Break
Assistant General Manager
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Assistant General Manager
Assistant General Manager | Welcome Break – Ramada Newport (Pagnell) MK16 1DS
Full-time role | Rewarding salary package, up to £29,000 with annual bonus scheme | £10 meal allowance every shift
Ready to take the next step in hotel leadership?
As an Assistant General Manager at our Welcome Break Ramada hotel, you’ll support the Hotel Manager to deliver excellent standards, a warm welcome, and a seamless guest experience, ensuring the hotel runs flawlessly—even at peak times.
You’ll act as the Hotel Manager’s right-hand professional, overseeing key areas including:
- Daily operations in reception, housekeeping and maintenance
- Team leadership on shifts, planning rotas and ensuring efficiency
- Cost and stock management to maintain profitability
- Premium guest preparation, keeping rooms and public spaces clean, comfortable and well-stocked
- Duty management when required, including handling guest feedback, escalations, and compliance duties
- Safety, audit readiness and guest satisfaction culture
Key Responsibilities
- Lead day-to-day operations with a focus on service excellence
- Oversee multi-department routines (reception, housekeeping, maintenance, food & beverage)
- Stay vigilant on cost control, inventory and guest needs
- Handle guest issues promptly and professionally
- Collaborate with teams to maintain high standards, compliance and safety protocols
- Act as a mentor and leader for Assistant Managers and Team Leads
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Who should apply?
This role is ideal if you:
- Have experience as a Supervisor, Team Leader or Assistant Manager in hotels/hospitality (or similar customer-facing environments)
- Relish responsibility for guest-oriented standards, cleanliness and welcoming spaces
- Lead by example—whether coaching frontline teams or maintaining smooth service
- Thrive in fast-paced environments, juggling multiple demands efficiently
- Prioritise guest satisfaction, safety and operational compliance above all else
- Have ambitions to progress to Hotel Manager with structured support
What you’ll benefit from at Welcome Break
- £10 per shift meal allowance, competitive base salary up to £29,000, plus performance bonus scheme
- 30 days paid holiday (increasing with service)
- 50% discounts at on-site brands (KFC, Burger King, Starbucks, Pizza Express)
- WelcomeBreak My Discounts: savings across hundreds of UK retailers
- Contributory pension (after 3 months)
- Personalised training and career advancement pathway
- Free on-site parking
- Generous discounts on hotel stays for you and family members
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Note: Applicants must be 18+ due to role responsibilities.
About Welcome Break
Welcome Break is the UK’s largest motorway services operator, personalising iconic brands into one unified team of over 7,000 focused professionals. Behind the Ramada hotels, Days Inn, Starbucks, Taco Bell locations, etc., you’ll be part of a collaborative environment where every member makes service great for guests and communities.
Welcome Break isn’t just customer service—it’s an applause-worthy challenge for those ready to grow. Driving business excellence is what we do: wherever our motorway guests arrive, we ensure fuel stops are extraordinary experiences.
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