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Assistant General Manager
We are seeking an enthusiastic Assistant General Manager to join our vibrant team at ROKA Mayfair. As a key member of our front-of-house leadership, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive.
Our Assistant General Managers are dedicated, hands-on, and thrive in a fast-paced environment, all while upholding ROKA’s renowned high standards. Full of personality and professionalism, you’ll inspire your team to deliver the outstanding service and seamless guest experience that define us.
Requirements
As an Assistant General Manager, you sit at the centre of the Roka experience. You lead from the floor, set the pace, and hold the standard, especially when the pressure is highest. Our ideal Assistant General Manager will have the following:
- Operational Excellence
- Lead seamless service.
- Partner with kitchen leadership to maintain pace, quality, and consistency.
- Hold the standard when pressure is highest.
- Commercial Performance
- Accountability for revenue optimization, labour cost control, and margin management.
- You'll analyse performance data daily; covers, spend per head, labour percentage, guest feedback and act with clarity and purpose.
- Team Leadership
- Build, develop, and retain a large team across management and front-of-house.
- Create a culture where accountability, pride, and hospitality standards are non-negotiable.
- Develop your leadership pipeline to support the future growth of the brand.
- Guest Experience
- Own every touchpoint of the guest journey.
- Manage demanding guests and high-profile clients with confidence.
- Ensure your team delivers exceptional service that matches Roka's renowned positioning.
- Presence
- You are visible, decisive, and calm during service.
- Your team looks to you to set the pace and lead by example.
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Responsibilities
- Lead seamless service.
- Partner with kitchen leadership to maintain pace, quality, and consistency.
- Hold the standard when pressure is highest.
- Accountability for revenue optimization, labour cost control, and margin management.
- Analyse performance data daily; covers, spend per head, labour percentage, guest feedback and act with clarity and purpose.
- Build, develop, and retain a large team across management and front-of-house.
- Create a culture where accountability, pride, and hospitality standards are non-negotiable.
- Develop your leadership pipeline to support the future growth of the brand.
- Own every touchpoint of the guest journey.
- Manage demanding guests and high-profile clients with confidence.
- Ensure your team delivers exceptional service that matches Roka's renowned positioning.
- Be visible, decisive, and calm during service.
- Set the pace and lead by example.
Benefits
We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.
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As part of our team, you’ll enjoy:
- World-Class training, designed to inspire and educate
- Global opportunities, experience hospitality around the globe with our five incredible brands
- Family Meals are shared daily
- Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
- Dining discount, enjoy exclusive discounts across the Azumi group, worldwide!
About ROKA
ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service.
At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you. Working at ROKA offers more than just a job, it’s an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence. It’s a place where passion meets opportunity, and where every team member is valued for their contribution.
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