Purpose of the Role

To deliver a high-quality management service for day-to-day operations on a BTR development in Birmingham.

You'll assist the General Manager in proactively maintaining the building.

Responsible for the delivery of a first-class customer experience and the management of a team.

Your primary duty is to uphold service standards, property management, ensuring residents consistently experience excellence, and ensuring that your team engages with residents in a professional and approachable manner. Additionally, you'll support the General Manager in managing the building's health and safety protocols.

Key Responsibilities

• Line Management of the Resident Services and Maintenance team and any other staff deemed appropriate.
• Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
• Ensure you and your team make residents feel welcome and safe, the moment they walk into the building on their first day to the moment they leave.
• Assisting with resident move outs, including inspections and deposit returns.
• Being proactive and reactive to any operational tasks.
• Support and work with the entire on-site team to help ensure an exceptional level of customer service.
• Ensure 100% compliance and carry out regular audits.
• Organising and running resident events and services via third parties and in-house.
• Ensuring up-to-date resident communication via various channels including social media.
• Organising works between tenancies to maintain the first-class presentation of apartments.
• Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases.
• Providing regular asset performance reports and attending monthly meetings with the line manager.
• Assisting in managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income.