Jobs In. Fitness
Assistant General Manager
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Assistant General Manager
Assistant General Manager – Premium Wellness Destination (Chelsea)
Are you a dynamic hospitality or wellness leader ready to step into a senior operational role within a fast-growing luxury concept? Do you thrive in high-performance environments, love building teams, and excel at delivering exceptional guest experiences? We are hiring an Assistant General Manager for a new luxury wellness concept launching in Chelsea. This is a rare opportunity to join pre-launch and shape a category-defining destination focused on fitness, recovery, therapy, and holistic wellbeing.
The Company
A new luxury wellness destination is launching in Chelsea, designed to seamlessly integrate fitness, recovery, therapy, and elevated hospitality within a beautifully curated environment.
Every detail of the experience is intentionally designed—from service standards and team culture to sensory environment and guest journey—to create a premium, restorative, and transformative space. The business is pre-launch, with ambitious growth plans and a strong focus on scaling a high-end wellness offering across London and beyond.
The Role
As Assistant General Manager, you will support the General Manager in the day-to-day leadership of the studio, ensuring operational excellence, outstanding guest experience, and strong commercial performance. You will play a key role in embedding systems, developing the team, and maintaining high standards across all departments, while also acting as a senior leader on-site. This is a hands-on leadership role requiring strategic thinking and operational delivery.
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- Salary: £35,000–£40,000 per year
- Hours: Full-time (40 hours per week)
- Work: Combination of front-of-house (FoH) work and admin
- Start date: Mid-September 2026
- Availability: Weekend coverage required
- Location: Chelsea
Key Responsibilities
- Support the General Manager in overseeing all day-to-day studio operations, ensuring seamless execution across all departments.
- Lead by example at the front desk, setting the tone for service, culture, and operational excellence.
- Deliver an exceptional guest experience and ensure consistency across all touchpoints.
- Support recruitment, onboarding, and development of a high-performing front-line team.
- Help implement systems, processes, and procedures to support scalability and growth.
- Monitor KPIs and contribute to performance reporting and improvement strategies.
- Oversee scheduling, staffing, and operational coordination across departments.
- Liaise with instructors, therapists, and external partners to ensure smooth daily delivery.
- Support membership growth, retention, and guest engagement initiatives.
- Ensure compliance with health, safety, and operational standards at all times.
- Cover leadership duties when required, acting as point of contact in the absence of the General Manager.
The Person
The ideal candidate is a confident, commercially minded operator with a passion for wellness, hospitality, and premium guest experience. They will likely demonstrate:
- Experience in an Assistant General Manager, Operations Manager, Duty Manager, or Supervisor in a service-first environment.
- Background in boutique fitness, luxury wellness, hospitality, or premium service-led environments.
- Strong leadership skills with experience supporting and developing teams.
- Good commercial awareness with exposure to KPIs, budgets, or revenue targets.
- A hands-on approach combined with the ability to think operationally and strategically.
- Strong organisational skills and attention to detail.
- Excellent communication skills and the ability to work closely with senior leadership.
- A guest-first mindset and commitment to elevated service standards.
- A calm, solutions-focused approach in fast-paced environments.
- Flexibility to work shifts, including weekends.
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Why Join?
✅ Join a luxury wellness concept at pre-launch stage. ✅ Work closely with senior leadership and the founding team. ✅ Play a key role in shaping operations, culture, and guest experience. ✅ Strong progression potential as the business expands. ✅ Be part of building a category-defining wellness destination from the ground up. ✅ The ideal candidate should be excited about the opportunity to develop into a General Manager within the next 12–24 months.
Your recruiter for this role is Charlotte Wood, Recruitment Consultant at Jobs In. Fitness, and can be contacted by applying below. Jobs In. Fitness specialises in fitness jobs across the UK.
✨ Only applicants matching the strict criteria above will be contacted. Apply now!
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