Restaurant Associates UK
Assistant General Manager
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Assistant General Manager
Assistant General Manager – Catering & Hospitality (Imperial War Museum London)
Salary: Up to £42,000 per annum Location: IWM London Contract Type: Full-time, permanent, 5 out of 7 days (includes both evenings and some weekends)
What We Offer
- A collaborative and inclusive culture where innovation is nurtured and ideas are valued
- 20 days’ annual leave (exclusive of bank holidays and national holiday days)
- Free staff meals while at work
- Access to:
- Compass Group company perks & benefits
- Perks for Works discounts and promotions
- On-site F&B (Food & Beverage) discounts
- Bespoke training, mentoring & development opportunities, including support from our broader Restaurant Associates & Compass Group UK networks
- Exceptional no-shortage access to delicious food and beverages
About the Role
We are seeking a proactive and people-focused Assistant General Manager to support the day-to-day catering and hospitality operations at the Imperial War Museum London, based in Lambeth North (a short walk from Elephant & Castle). This is an outstanding opportunity to contribute to world-class visitor experiences within a historic institution that welcomes guests from globally.
You will work closely with the General Manager to:
- Ensure the smooth running of the busy café and multiple event spaces
- Deliver exceptional service standards in both conference and large-scale event catering
- Support contractual improvements and operational efficiency
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Key Responsibilities
- Lead all catering and hospitality operations across café, restaurant, conference, and event spaces in collaboration with the General Manager
- Maintain high service standards through active floor leadership, staff engagement, and stakeholder relationships
- Foster strong partnerships with venue stakeholders, respond to guest feedback, and ensure client satisfaction
- Oversee budgets, stock control, and staffing levels to meet commercial targets and drive operational efficiency
- Ensure full compliance with Health & Safety and Food Safety regulations, supporting training programmes and policy adherence
- Lead, motivate, and mentor teams across multiple outlets, assisting with:
- Staff training
- Scheduling & staffing
- Performance management
- Contribute to strategic initiatives, aligning daily operations with organisational goals
About You
Essential Criteria
- Hospitality leadership experience as an Assistant Manager, Operations Manager, or Deputy General Manager (preferably in multi-outlet venues)
- Proven track record in managing busy, high-footfall environments with varying service demands (e.g., café, conference, or visitor attractions)
- Strong financial acumen, including budgeting, cost control, and labour management
- Exceptional leadership skills, with experience in:
- Coaching and developing teams
- Conflict resolution
- Training new staff
- Confident communication skills, including stakeholder engagement and guest relations
- A genuine passion for food, hospitality, and creating memorable visitor experiences
- Ability to adapt to fast-paced environments, balancing day-to-day operations with long-term projects
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About Us
Restaurant Associates is a leading premium hospitality provider, blending expertise in fine dining with immersive visitor experiences, rooted in our legacy across London and New York.
Within our Venues team, we operate and elevate experiences in some of the UK’s most iconic places:
- Imperial War Museum London
- Glyndebourne Opera House
- Knebworth House
- Design Museum
- Whipsnade Zoo
- Plus bespoke catering for private events (from intimate gatherings to large-scale public events of up to 1,000 attendees).
We are an inclusive, fun, and dynamic workplace with:
- Commitment to collaboration across diverse teams
- Prioritizing employee well-being
- Uncompromising dedication to sustainability (e.g., 3-star STARS certification with the Sustainable Restaurant Association)
Restaurant Associates and Compass Group UK&I are equal opportunity employers, celebrating diversity in talent. Together, we foster a culture where every individual feels valued and encouraged to thrive.
Job Reference: SU #RA Venues
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