RBH
Assistant Head Housekeeper ( Maternity Cover)
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At RBH we believe our people are our biggest assets…
At RBH, we understand the value of putting our people first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are proudly recognised as one of the Top 30 Best Places to Work in Hospitality.
We are now looking for an enthusiastic and driven Assistant Head Housekeeper (Maternity Cover) to join the team at Hyatt Place London City East.
This is an exciting opportunity to develop your leadership career within a vibrant and fast-paced hotel environment. Working alongside our Head Housekeeper, you will play a key role in ensuring exceptional cleanliness standards, supporting and developing the housekeeping team, and helping to create memorable experiences for our guests.
If you have a passion for people, an eye for detail, and the ambition to progress your hospitality career, we'd love to hear from you.
OUR HOTEL
Located in the heart of East London, Hyatt Place London City East is a contemporary lifestyle hotel featuring 280 stylish guest rooms and suites, modern meeting facilities, a vibrant food and beverage offering, and the stunning rooftop destination PocketSquare Skyline Bar & Terrace, boasting some of the most spectacular views across London's skyline.
Situated moments from Shoreditch, Brick Lane, and the City's financial district, the hotel attracts a diverse mix of leisure, corporate, and international travellers, making it one of London's most exciting hospitality destinations.
As part of the globally recognised Hyatt brand and managed by RBH Hospitality Management, our team is passionate about delivering exceptional guest experiences whilst creating a workplace where our people can thrive, grow, and succeed.
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A DAY IN THE LIFE OF AN ASSISTANT HEAD HOUSEKEEPER
Leading the Team
- Support the Head Housekeeper in leading and motivating the housekeeping team
- Assist with recruitment, induction, training, and ongoing development of team members
- Conduct daily briefings and allocate duties effectively
- Promote a positive, engaged, and high-performing team culture
- Lead by example, delivering exceptional standards and service
Delivering Exceptional Standards
- Ensure all guest bedrooms, suites, public areas, and back-of-house spaces are maintained to the highest standards
- Conduct quality inspections and room checks throughout the day
- Support the team in achieving brand and company cleanliness targets
- Ensure guest requests are handled efficiently and professionally
- Monitor and maintain presentation standards across all hotel areas
Driving Operational Excellence
- Assist with rota planning and labour management to ensure efficient staffing levels
- Support stock control and ordering of housekeeping supplies
- Ensure all housekeeping systems, records, and documentation are maintained accurately
- Work closely with Front Office, Maintenance, and Food & Beverage departments to deliver a seamless guest experience
- Assist in managing external suppliers and contracted services where required
Health, Safety & Compliance
- Ensure compliance with all health and safety procedures
- Promote safe working practices throughout the department
- Support the implementation of company policies and brand standards
- Assist with audits and quality assurance initiatives
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What We Need From You
To succeed in this role, you will bring:
- Previous experience within a housekeeping supervisory or leadership role
- A passion for delivering outstanding guest experiences
- Excellent attention to detail and organisational skills
- Strong leadership and people management abilities
- A positive, proactive, and hands-on approach
- The ability to remain calm and effective in a fast-paced environment
- Good communication and problem-solving skills
- Flexibility to work shifts, including weekends and bank holidays
- A commitment to maintaining the highest quality and cleanliness standards
WHAT WE OFFER
Benefits
We know work is just one part of your life, so we've built a benefits package that supports you both professionally and personally:
- Competitive salary
- Discounted hotel stays for you, your friends, and family
- Pension scheme
- Access to RBH's industry-leading learning and development programmes
- Career progression opportunities across our growing portfolio
- Employee Assistance Programme and wellbeing support
- Recognition and reward initiatives
- Meals on duty
EQUAL OPPORTUNITIES
RBH Hospitality Management is proud to be an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our recruitment process you require reasonable adjustments, please let us know.
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