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Assistant Housekeeper
Contract: Full time
Overview
One Aldwych is one of the very few hotels in London, even the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.
Designed to be more than just a place to lay your head, each suite and bedroom at One Aldwych embraces a contemporary, stylish character ready to host, cocoon and enchant. Bespoke furniture and fittings were either crafted by British manufacturers or pay homage to the sense of modern, independent Britishness that we represent.
We believe One Aldwych is the hotel for Londoners at heart, wherever they might be from. For the curious minded, you have access to the finest entertainment and cultural adventures, positioned as we are on the doorstep to galleries, museums, West End theatres and the famous Royal Opera House.
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Our Promise to You
- 28 to 32 days holiday per year (increase with years of service)
- Complimentary stay including a food and beverage experience
- Career planning - regular performance reviews
- £1,000 "Refer a Friend" scheme
- 50% Discount in Food and Beverage Outlets
- Cycle to work scheme or season ticket loan
- Uniform and meals on duty
- Discounted friends and family rates
- Employee assistance programme
- Reward programmes, long service awards and staff recognition incentives
What You Will Bring
- Previous supervisory experience in Housekeeping within a 5-star luxury hotel.
- Strong leadership skills with the ability to motivate and support a high-performing team.
- Exceptional attention to detail and a commitment to maintaining luxury standards.
- Excellent organisational and communication skills.
- A proactive, hands-on approach with a strong sense of ownership and accountability.
- A passion for delivering outstanding guest experiences.
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Your Responsibilities
- Support the Executive Housekeeper in daily operation of the Housekeeping department, ensuring the smooth and efficient running of all housekeeping functions.
- Supervise and coordinate housekeeping team members, ensuring guest rooms and public areas consistently meet hotel standards.
- Assist with departmental administration, including room inspections, scheduling, training, and inventory control.
- Foster a positive and respectful working environment while maintaining strong relationships with colleagues across all hotel departments.
- Ensure the highest standards of cleanliness, presentation, and hygiene are maintained throughout the hotel.
- Address guest requests and concerns promptly and professionally, ensuring guest satisfaction at all times.
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