Leicester Marriott
Assistant Housekeeping Manager
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Assistant Housekeeping Manager – Leicester Marriott Hotel – Vacancy
About the Role
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world’s leading hotel brands, Marriott International?
We’re recruiting for a dedicated Assistant Housekeeping Manager to support our Executive Housekeeper and lead our Housekeeping team—including housekeepers, public area cleaners, and linen room associates—to ensure our guests experience the best possible standard of cleanliness, comfort, and service.
Our culture of respect, kindness, and guest-centricity is at the forefront. We want our associates to feel their holistic wellbeing is valued, that they belong, and that their team is committed to nurturing a positive working environment.
As an Assistant Housekeeping Manager, you will thrive in a hands-on, roll-up-your-sleeves attitude, taking proactive steps to guide your team toward excellence—because that first glance a guest takes upon entering a room should be effortless and reassuring, turning their stay into the perfect home away from home.
Your role?
- Lead, train, and empower team members to achieve world-class standards.
- Manage operations effectively within budgeted guidelines.
- Anticipate and exceed guest expectations.
Who You Are (Ideal Candidate)
This opportunity is ideal for:
- Experienced housekeeping supervisors looking to advance their career into management.
- Hotel industry professionals with a track record of coaching and developing teams.
- Customer service enthusiasts who excel at delivering memorable guest experiences.
- Attention-to-detail specialists who notice even the smallest touches.
- Outgoing, positive individuals with a warm, people-oriented demeanour.
Key Responsibilities
Here’s what your role entails—imagine shaping every aspect of our guests’ interaction with the hotel right from the first step inside their room.
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Operations & Leadership
- Support the Executive Housekeeper in managing daily housekeeping operations, ensuring consistent adherence to procedures, standards, and hotel policies.
- Supervise, train, and mentor housekeeping teams (including housekeepers, public area cleaners, and linen room staff) to maintain high cleanliness, presentation, and service standards.
- Empower and motivate teams to deliver exceptional guest experiences through a culture of respect and professionalism.
Guest Experience
- Recognise repeat guests and ensure their preferences and special requests are fulfilled to boost satisfaction and loyalty.
- Handle guest enquiries, complaints, and requests professionally, resolving housekeeping-related concerns promptly.
- Anticipate guest needs beyond expectation—helping create moments that make their stay truly memorable.
- Work closely with other hotel departments (e.g., Front Office, Maintenance) to ensure seamless coordination.
Quality & Compliance
- Oversee cleanliness checks in guest rooms, public areas, and back-of-house spaces to ensure brand standards are met.
- Monitor and enforce health, safety, and hygiene procedures to maintain a secure and welcoming environment.
- Carry out ** room inspections and quality audits** to guarantee rooms are ready for guest arrival.
Efficiency & Development
- Manage stock control, inventory, and housekeeping supplies to ensure cost-effective and sustainable operations.
- Analyse guest feedback to identify areas for improvement and drive service enhancements.
- Continuously suggest process improvements to boost operational efficiency.
Safety & Company Policies
To provide a safe, secure, and professional environment for everyone:
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- Follow all company safety and security protocols, including reporting accidents, injuries, or unsafe conditions immediately.
- Complete any required safety training and certifications.
- Ensure uniforms are clean, professional, and compliant with hotel standards.
- Maintain confidentiality of proprietary information.
- Communicate with clarity and professionalism internally and with guests.
- Collaborate openly with colleagues towards shared goals.
- Listen and address concerns of team members in a constructive way.
- Maintain high standards consistently, aligning with hotel quality expectations.
What’s in It for You? (Benefits of Joining Marriott)
Marriott believes in investing in our people, making this role more than just a job—it’s an opportunity to grow. Your rewards package includes:
Competitive Support & Growth
- Personal development investment—training programs and career advancement within Marriott’s global network.
- Opportunities for internal transfers and promotion based on merit.
Work Life Perks
- Free Meals on Duty – Enjoy complimentary meals while you work.
Financial & Discount Benefits
- Marriott Discount Card – Unlock hotel stay and F&B savings across 140 countries.
- Participation in the people’s pension plan, helping secure your long-term financial future.
Wellbeing & Support
- Employee Assistance Programme – Secure, confidential support for stress, financial or health matters.
Join Our Family at Leicester Marriott
We are more than a hotel—we’re a team that values excellence, sustainability, and each other’s growth. Your passion for hospitality and commitment to even the tiniest details could be the next best experience for our guests.
Are you ready to join us?
Apply today and begin your journey at Marriott—where every moment matters.
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