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Assistant LA Funding Coordinator Apprenticeship
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Assistant LA Funding Coordinator
Reporting to the Local Authority Funding Manager, the Assistant LA Funding Coordinator role is integral to the delivery of high-quality programmes and requires excellent customer service, efficient coordination of the learner journey and effective support and coordination services.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Within the team you will be designated certain areas of responsibility that will change dependant on the needs of the team, the business, and your own professional development. You will also be completing a Business Administrator Level 3 apprenticeship with LMP alongside your role, details of which can be found here: https://lmp-group.co.uk/courses/business-operations-administrator-apprenticeship-level-3/ As an Assistant LA Funding Coordinator, you will work closely with the LA funding team, multiple internal stakeholders, as well as external Local Authority contacts to ensure the timely processing of data and administrative tasks such as:
- Managing records in the Digital Apprenticeship Service
- Completing Provider Return Forms relating to Local Authority learners
- Completing RAG reports to a high level of detail in order to report progress to Local Authorities
- Management of information regarding Local Authority relationships
- Liaising with clients through email and phone to ensure application processes are completed correctly
- Timely management of cohorts in the Digital Apprenticeship Service following apprentices' First Day of Learning
- And any further tasks that may arise within the Local Authority space
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Responsibilities
- Respond to enquiries through various platforms including Zendesk, email, and phone calls
- Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously
- Process data and administrative tasks for critical Local Authority partners
- Liaise with tutors and apprentices to ensure Return to Learning meetings proceed in a timely manner
- Support the delivery workforce as appropriate including liaising with tutors to resolve issues where appropriate
- Work with colleagues to document and improve processes
- Take ownership of and provide visibility into the progress towards KPIs
- Role model values including working collaboratively, striving for excellence, working with integrity and undertaking continual learning
- Adhere to Best Practice Network and Supporting Education’s policies and standards
About You
- Be reliable, hardworking and professional
- Have proven customer service-related experience
- Possess an excellent customer service manner, both written and spoken
- Have the ability to organise, plan and prioritise time and tasks effectively
- Work well under pressure with the ability to deal with issues as they arise
- Be competent using MS Office and Teams
- Demonstrate accuracy and attention to detail
- A strong knowledge of GDPR practices
- Highly numerate and literate
- Creative, innovative and able to solve problems
Work Location
- In person.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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What You’ll Gain
- A Level 3 Business Administration Qualification
- Valuable hands-on experience in a professional environment
- Support and mentoring from experienced professionals
- Online learning delivered by Best Practice Network
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
We share the desire of every practitioner that every child, regardless of their background, should benefit from an excellent education. In collaboration with our Delivery Partner Network, education professionals and the Department for Education, we design, develop and deliver high-quality CPD and qualifications to aspiring teachers, practising teachers, school leaders, early years practitioners, teaching assistants and SENCOs.
Be the best you can be and transform the lives of children and young people with our extensive suite of fully funded programmes and apprenticeships.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Potential for permanent position.
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